Asia Blandini
Miami Beach
Summary
Positive, upbeat, and detail-oriented, with knack for efficient and accurate task management. Knowledge of booking systems and customer service principles, coupled with proficiency in handling reservations and managing customer inquiries. Capable of delivering exceptional service to enhance customer satisfaction and streamline booking processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Reservation Agent
Victor Hotels Management
11.2024 - Current
- Assisted customers in modifying existing bookings or making new reservations.
- Coordinated with team members to ensure smooth booking processes.
- Utilized reservation systems to manage and track bookings.
- Communicated with hotels, airlines, and other service providers for confirmations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Front Desk Agent
Grand Beach Hotel Surfside
05.2023 - 08.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Implemented marketing and promotional initiatives to increase occupancy.
Education
Hospitality Administration And Management
Florida International University
Miami, FL05-2028
High School Diploma -
Miami Beach Senior High School
Miami Beach06-2024
Skills
- Customer engagement
- Reservation software
- Phone etiquette
- Typing speed
- Hospitality services
- Time management
- Guest relations
- Sales expertise
Certification
- CPR/AED Certification
- Child Development Associate Credential
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Full Professional
Timeline
Reservation Agent
Victor Hotels Management
11.2024 - Current
Front Desk Agent
Grand Beach Hotel Surfside
05.2023 - 08.2023
Hospitality Administration And Management
Florida International University
High School Diploma -
Miami Beach Senior High School
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