Asia Blount
Atlanta,GA
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Bancroft
Mount Laurel, NJ
11.2023 - 12.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Transported clients to medical and dental appointments to provide support.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
Provider/ Patient Service Representative
Teleperformance
Remote
12.2021 - 11.2023
- Confer with providers by telephone that have inquiries about eligibility and benefits, claims or authorizations for a member
- Educate providers on common billing practice errors
- Provided up to date benefit quotes stating copay, deductible, coinsurance,and out of pocket values for specific medical procedures
- Forwarded claims to appropriate departments for review and adjustment when claim denial errors are discovered
- Worked as member representative as needed answering questions for subscribers
- Provided the highest possible level of service to clients to promote teamwork and cooperative effort among employees by typing, talking, and researching done for 8 business hours and overtime if needed
- Maintained safe practices; and - Abide by the Health plan's policies and procedures as they may from time to time be updated.
Pre-Certification Specialist
Ashton Carter
Atlanta, GA
05.2019 - 12.2021
- Retrieve insurance information from patients and determine if authorization is necessary for services that are needed contact insurance companies to ensure that authorization is received, and follow up as necessary
- Demonstrate proficiency with CPT codes/ICD-9/ICD-10
- Accurately enter required information into various databases
- Review structured clinical data matching it against specified medical terms and diagnoses or procedure codes
- Follow established procedures for authorizing request or referring request for further review
- Call back providers as needed with precertification numbers
- Maintain patient confidentiality as defined by state federal, and company regulations
- All Denied and/or unpaid claims and appeal for correct reimbursement.
Education
High School Diploma -
East Paulding High School
Dallas, GASkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Behavioral management
- Client documentation
- Decision-making support
- Health and safety requirements
- Computer Knowledge
Certification
BLS Certification
Timeline
Direct Support Professional
Bancroft
11.2023 - 12.2024
Provider/ Patient Service Representative
Teleperformance
12.2021 - 11.2023
Pre-Certification Specialist
Ashton Carter
05.2019 - 12.2021
High School Diploma -
East Paulding High School