Asia Brown
Irving,TX
Summary
Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Rural Mail Carrier
USPS
12.2014 - Current
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
Front Desk Coordinator
Health South Rehabilitation
05.2011 - 12.2014
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Customer Service Representative
Teleperformance USA
06.2009 - 05.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Airline High School
Bossier City, LA05.2009
Skills
- Professionalism
- Problem Solving
- Record Keeping
- Attention to Detail
- Reliability
- Self-motivation
- Multitasking
- Customer Service
- Adaptability
Timeline
Rural Mail Carrier
USPS
12.2014 - Current
Front Desk Coordinator
Health South Rehabilitation
05.2011 - 12.2014
Customer Service Representative
Teleperformance USA
06.2009 - 05.2011
High School Diploma -
Airline High School