Asia Childs
Louisville,TN
Summary
Dedicated Patient Service Representative at Prisma Health with a strong focus on customer service and HIPAA compliance. Successfully improved patient satisfaction through exceptional service and effective insurance verification. Skilled in managing patient records and fostering trust, while actively enhancing practice performance through teamwork and communication.
Overview
1
1
year of professional experience
Work History
Patient Service Representative
Prisma Health
Alcoa, TN
01.2025 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Education
GED - Basic Education
Pellissippi State Community College
Knoxville, TN07.2024
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient greeting
Timeline
Patient Service Representative
Prisma Health
01.2025 - Current
GED - Basic Education
Pellissippi State Community College