Asia Clyburn
Covington
Summary
I'm a strong server who combines menu knowledge with real hospitality. I read tables quickly, anticipate needs, upsell naturally, and handle problems without losing my cool. I read the room fast: date night gets space,first-timers get the rundown, and I'm already grabbing extra napkins before the appetizers hit the table. Timing, accuracy and recovery are my thing. I take ownership of the guest experience from greeting to check drop and my sections run smooth because of it. At the end of the day I'm selling an experience, not just dropping food!
Overview
3
3
years of professional experience
Work History
Server
Longhorn Steakhouse
Covington, GA
05.2024 - Current
- Welcome guest within two minutes of being sat
- Read the vibe: Date night? Business? First-timers? Celebrating?
- Navigate guess through indecisiveness
- Deliver excellent customer service in fast paced environment
- Balance 4-6 table sections simultaneously
- Ring in food/ drinks correctly. Mods, allergies, temps and any other accommodation of guest special request; elaborate with kitchen staff, collaborating as a team
- Run complimentary, warm loaf of honey-wheat bread, appetizers, foods and drinks
- Know every dish, modifier, allergen and what 86'd today
- Upsell alcohols, appetizers and add- ons
- Roll silverware, clean glasses, and no bare-handed food contact
- Track ticket times and keep guest updated
- Manage cash/ card transactions through POS system
- Be Attentive!!!!!
Server
Juicy Crab
Conyers, GA
08.2023 - 05.2024
- Welcome guest within 30-60 seconds of seating
- Setting the guest up for a mess: Bringing bibs, paper towels, and wet naps before food hits
- Explain how it works to firsttimers: "Food comes in a bag, no plates, you dig in with your hands"
- Guide guest through the boil: Pick seafood, pick sauce, pick heat, add extras
- Upsell corn, potato, sausage,eggs, fried sides
- Balance 3-5 table sections simultaneously
- Guide indecisive guest: "I like shrimp, but I've never tried crab before" ... "If you're open to trying crab, our Snow Crab Legs with shrimp is one of our most popular combinations, I usually recommend it with the Juicy Special seasoning and a medium spice level if you enjoy a little kick without it being too hot"
- Answer any guest questions/ resolve issues
- Ring in food/drinks correctly, notifying kitchen of any modifications
- Conduct cash/card transactions through a POS system
- Refill drinks, clear empty plates and bring extra sauces/ napkins before asked
- Be attentive as possible to ensure guest satisfactory!!!!
Education
High School Diploma -
Newton High School
Covington, GASkills
- Top tier customer service
- Server training
- Menu memorization
- Food running
- Team collaboration
- Order accuracy
- Cash handling
- Attentiveness
- Allergy awareness
- Table bussing
- Suggestive selling
- Multitasking and organization
- POS operation
Timeline
Server
Longhorn Steakhouse
05.2024 - Current
Server
Juicy Crab
08.2023 - 05.2024
High School Diploma -
Newton High School