Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asia Davis

Lansing

Summary

Results-driven customer service representative with expertise in relationship management, problem-solving, and effective communication. Proven track record in resolving complex customer issues and fostering strong customer connections to drive repeat business.5

Overview

14
14
years of professional experience

Work History

Customer Service Representative

CSL Plasma
Lansing
05.2018 - Current
  • Assisted customers with inquiries about plasma donation processes and eligibility requirements.
  • Provided exceptional service by addressing customer concerns and resolving issues promptly.
  • Trained new staff on customer service protocols and operational procedures effectively.
  • Monitored compliance with safety regulations during donor interactions and facility operations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Service Cashier

Marriot Hotel
Lansing
01.2012 - 02.2018
  • Handled cash, credit, and debit payments while ensuring transaction security.
  • Assisted customers with product inquiries and provided recommendations when needed.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Assisted customers with locating merchandise within the store.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Addressed customer questions and concerns regarding products and services.

Education

High School Diploma -

Frank Cody High School
Detroit, MI
06-2012

Skills

  • Customer relationship management
  • Data entry
  • Sales expertise
  • Training and mentoring
  • Google drive
  • Communication
  • Computer skills

Timeline

Customer Service Representative

CSL Plasma
05.2018 - Current

Customer Service Cashier

Marriot Hotel
01.2012 - 02.2018

High School Diploma -

Frank Cody High School

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