Organized Multi-Unit leader looking to apply skills as a District Manager. Currently leading flagship locations in dynamic cities that offer brand moments & services and leads the way in omni-channel processes and pilots. Recognized for delivering premium service and creating detail oriented strategies. Proven ability to adapt business and operational focuses to align with ever changing markets and geo strategies to drive organizational goals.
Work History
Multi Unit Experienced Head Coach
Nike Inc
Portland & Eugene, OR
07.2021 - Current
Multi-Unit Experienced - Oversee 3 separate concept locations in the Oregon Marketplace, Eugene & Portland OR
Achieved Best Year in both Nike Portland locations +3.5M to the business in a year
Implemented structured operational cadences that directly improved store kpi performances by 15% in year one, ADPT and Conversion
Provide omni-channel expertise for buy online pick up in store and ship from store processes
Support Nike World Headquarters in various pilots, store business walks and foundational processes, all 3 locations serving as WHQ's area of advisement for North America
Created a training structure for a "day in the life" for WHQ employees to experience how their works comes to life in stores
Intriem Retail District Director
Nike Inc
Northern California, Oregon, Washington State
03.2022 - 02.2023
Developed & delivered onboarding structure for 10 Store Managers across full price concepts in CA, OR, WA
Taught 14 Store Managers how to read a P&L statement and business plan their year based off of LY quantitative metrics with a sharp focus of execution on the top 20 days of each quarter
Enhanced service standards resulting in an immediate increase of service response rate by 22% in a quarter
Created a Loss Prevention offence to provide awareness to activity surrounding the Seattle, Portland and San Francisco locations
Streamlined omni-channel store functions granting a 15% growth in one quarter
Organized a process that brought cross functional partners to support and provide expertise to areas of concern
District Business Operations Manager
Nike Inc
Washington State & Idaho
02.2020 - 06.2021
District Trainer leading Front and Back of House & of House Operations. Support operational insights for 9 stores grossing $110 Million in annual revenue
Provide influential feedback to Store Managers on best practices for operational effectiveness across 3 different concepts- Full Price, Value & Clearance
Executed monthly store operational excellence assessments, supported with action planning and accountability conversations
Supported with bi-weekly virtual store visits that impacted a growth of 10% district wide via operation and service check ins
Created a operational excellence cadences that reduced $90,000 in store supply orders
Identified a savings of $150,000 through P&L statements by cutting costs in supply chain storage fees and implementing new processes geared towards shipping carriers
Adjusted store headcounts and reduced overtime by 65%, by creating key dates for hiring strategies based on analytic forecasts and business trends
Created a monthly virtual check in that later rolled out, territory wide and impacted North America Strategy Planning
Head Coach (Store Manager)
Nike Inc
Centralia & Burlington, WA
07.2016 - 03.2020
Improved individual store sales 9% YOY by establishing cadences and re-training work shops. Directly impacting stores within our district to mock the strategy
Implemented Loss Prevention process improvements scaled across the district had an impact of improvement by showing signs of a 7% decrease
Achieved the region service monthly award 9 times in one year, by delivering the most impactful service comments from consumers in surveys by championing product knowledge and making it personal with the consumer
Implemented a shipping and receiving process to reduce storage fees by $40,000 and increased store EBIT
Created a scheduling guideline to allow training to service consumers during the onboarding process and thereafter, resulting in a 22% increase in retention
Store Manager/District Training Manager
Wet Seal
Tukwila, WA
04.2010 - 03.2016
Drove results by creating a culture of commitment with 3% growth year over year
Awarded most efficient operations manager in the region and won 4 L.P awards for shrink reduction
Developed accountability for team, showcasing a culture of accountability through processes, delivering education via key business focuses and impacts on profits and loss
Acting District Director
Wet Seal
Washington State & Alaska
04.2014 - 10.2014
Optimized sales growth of 6%, with a 15% increase in ADPT across 9 locations
Recruited and promoted talented employees to cultivate collaborative teams
Won the most improved award during back to school, July-September selling the most denim units in the fleet influenced by merchandising clinics
Multi-Unit Restaurant Manager/Multi-Unit Manager at SSP Australia & New ZealandMulti-Unit Restaurant Manager/Multi-Unit Manager at SSP Australia & New Zealand