Asia Doss
St. Louis,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sedgwick
11.2021 - 12.2022
- Received & handled 60- 80 inbound calls
- Processed claims and assisted 60 plus customers per day
- Entered verbal & written application information that met both the internal & external customer’s requirement accurately into the claims management system on a daily basis
- Assigned new claims to the appropriate claims handler
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Concentrix - Saint
01.2021 - 11.2021
- Handled customer complaints
- Processed & researched 40-60 customer sales quotes
- Greeted customers in a courteous, friendly and professional manner over the phone
- Maintained basic knowledge of client products or services
- Tracked, documented and retrieved information in call tracking database using multiple monitors
- I listened attentively to customer needs & concerns
- Server
- Creve Coeur assisted living
County
02.2018 - 05.2021
- Delivered & served meals to residents
- Completed all dining room opening & closing duties as established by the community
- Created a satisfying dining room experience
- Performed all assigned sanitation, stocking, food preparation duties as outlined.
Customer Service Representative
Convergys
03.2016 - 02.2018
- Enjoyed providing professional telephone support to customers to build rapport
- Responded to over 45-60 inbound phone calls with the expectations of providing professional & superior customer Service
- Provided excellent communication skills: Verbal, written, listening & reading
- Had a strong desire to continually learn and grow professionally
- Microsoft Excel were used on a daily basis
- Microsoft Office and Word were used daily
Retail Customer Service Associate
FedEx, County
04.2014 - 02.2016
- Greeted Customers
- Coordinated activities in the store
- Provided pricing and product information
- Provided excellent customer service
- Answered Customer questions regarding products that were being purchased
Education
High school diploma - undefined
Saint
Skills
- Customer Service
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Teams
- Caregiving
- Microsoft Outlook
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Representative
Sedgwick
11.2021 - 12.2022
Customer Service Representative
Concentrix - Saint
01.2021 - 11.2021
County
02.2018 - 05.2021
Customer Service Representative
Convergys
03.2016 - 02.2018
Retail Customer Service Associate
FedEx, County
04.2014 - 02.2016
High school diploma - undefined
Saint
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