Asia Faust
Katy
Summary
I am detail-oriented, with extensive expertise in patient care coordination, adapt at resolving complex issues, and ensuring patient satisfaction through analytical problem-solving and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
Accredo Specialty Pharmacy
11.2023 - Current
- Provided excellent customer service by identifying each issue in each call, impacting positive patient health outcomes.
- Schedule medication deliveries with patients and their doctors' offices.
- Verified patient insurance coverage before scheduling appointments, or providing treatment.
Orthodontist Dental Assistant
Jefferson Dental & Orthodontics
Katy
04.2023 - 07.2023
- Prepare patients and the work area for treatments and procedures
- Provided timely follow-up appointments to monitor the progress of each patient's orthodontic treatment plan.
- Utilized innovative technology, such as digital x-rays and 3D imaging, in order to accurately assess patients' conditions. Dry patients' mouths using suction hoses and other equipment.
Retail Sales Associate Cashier
Goodwill Industries
07.2022 - 02.2023
- Maintained a clean and orderly work environment for both customers and employees.
- Utilized problem-solving techniques when dealing with challenging customer situations, or disputes over products or services.
- Processed returns efficiently while following company guidelines regarding refunds or exchanges.
Cashier
Papa Johns
Katy
05.2021 - 08.2021
- Greet customers when entering and leaving the establishment
- Answer phone calls and process customers' orders in the POS system
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Cashier
Papa Johns
Katy
06.2020 - 08.2020
- Greet customers when entering and leaving the establishment
- Work the register and drive-thru
- Operated the cash register and accurately processed payments, returns, and exchanges.
Education
Dental Assistant -
Houston Dental Assistant Academy
03.2023
High School Diploma -
Cypress Park High School
06.2020
Skills
- Medical Scheduling
- Adaptability
- Retail sales
- Phone and email etiquette
- Conflict resolution
- Microsoft Office
Certification
- CPR Certification
- BLS Certification
- Food Handler Certification
- X-Ray Certification
- Dental Assistant License
Timeline
Patient Care Advocate
Accredo Specialty Pharmacy
11.2023 - Current
Orthodontist Dental Assistant
Jefferson Dental & Orthodontics
04.2023 - 07.2023
Retail Sales Associate Cashier
Goodwill Industries
07.2022 - 02.2023
Cashier
Papa Johns
05.2021 - 08.2021
Cashier
Papa Johns
06.2020 - 08.2020
Dental Assistant -
Houston Dental Assistant Academy
High School Diploma -
Cypress Park High School
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