Hi, I’m
Laura E. Smith
Texas
I love my rejection slips. They show me I try.
Sylvia Plath
Summary
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Experienced professional with background in dental practice/dental assisting. Offers expertise in sterilization procedures, infection control and oral health care.
Licensed Esthetician certified in medical aesthetic procedures. Experience includes skin care facials, waxing, peels, acne treatments and microdermabrasion.
Overview
6
years of professional experience
1
Certification
Work History
Jefferson Dental & OrthodonticsCarrollton, TX
Patient Care Advocate
12.2022 - Current
Job overview
- Maximized preventive care utilization to reduce dental office burden and help eliminate readmissions.
- Managed over 50 customer calls per day
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Monitored ongoing care and proactively corrected problems.
- Liaised between patient's and dental office/upper management to facilitate effective communication.
JPMorgan Chase & CoPlano, IL
Travel Consultant
02.2022 - 12.2022
Job overview
- Followed up with customers to increase customer service with travel plans.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Maintained and updated corporate traveler profiles with current information.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
ChewyRichardson, TX
Customer Service Supervisor
10.2021 - 02.2022
Job overview
- Coached employees through day-to-day work and complex problems.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Researched and corrected customer concerns to promote company loyalty.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Organized meetings for executives and coordinated availability of conference rooms for participants
Dentistry In FriscoFrisco, TX
Dental Assistant/Lab Technician/Sterilization Technician/Receptionist
04.2019 - 10.2021
Job overview
- Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction
- Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, etc
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
- Instructed patients on postoperative care to protect dental work and promote healing
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Stone Massage and Facial SpaMurphy, TX
EstheticianHand
12.2017 - 03.2019
Job overview
- Sold salon-exclusive skin care products and encouraged service upgrades
- Educated clients on skin care procedures and products
- Trained new staff on range of spa services offered
- Vastly improved appearance of clients' skin through non-surgical processes
- Offered skin rejuvenation and cellulite reduction therapy services to clients
- Pursued continuing education to learn new advances in skin condition treatments
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
PFS WEBDallas, TX
Customer Service Representative/Call Center Agent/Supervisor
11.2016 - 12.2017
Job overview
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within specified timeframes
- Addressed customer service inquiries with accurate information in timely fashion
Education
Dental Assistant School of Dallas-Plano Campus
Registered Dental Assistant License
05.2019
Paul Mitchell The SchoolDallas, TX
License in Esthetics
06.2013
Richardson High School
High School Diploma
2011
Skills
- Medical Scheduling
- Travel research
- Training and mentoring
- Texas licensed esthetician
Certification
Certified Dental Assistant
CPR Certification
Esthetician License
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Elementary
Timeline
Patient Care Advocate
Jefferson Dental & Orthodontics
12.2022 - Current
Travel Consultant
JPMorgan Chase & Co
02.2022 - 12.2022
Customer Service Supervisor
Chewy
10.2021 - 02.2022
Dental Assistant/Lab Technician/Sterilization Technician/Receptionist
Dentistry In Frisco
04.2019 - 10.2021
EstheticianHand
Stone Massage and Facial Spa
12.2017 - 03.2019
Customer Service Representative/Call Center Agent/Supervisor
PFS WEB
11.2016 - 12.2017
Dental Assistant School of Dallas-Plano Campus
Registered Dental Assistant License
Paul Mitchell The School
License in Esthetics
Richardson High School
High School Diploma
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