Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asia Green

Louisville,KY

Summary

Dynamic leader with proven crew leadership and multitasking abilities honed at White Castle and Dairy Queen Grill & Chill. Excelled in employee development, ensuring high-quality service and operational efficiency. Skilled in preventive maintenance and teamwork, achieving significant improvements in customer satisfaction and staff performance.

Overview

20
20
years of professional experience

Work History

Crew Manager

White Castle
07.2020 - Current

•My Job is to check and approve payroll .

•I have to train new team members and maintain proper training in cash handling , food safety & food handling .

• I order food products and paper products to ensure we have enough product on hand for daily service.

•I have to create a positive working environment for all staff and customers .

• I am trained to de-escalate any negative situation regarding team members or customers . Insuring everyone is left in a positive state .

Assembly Line Worker

Beach Mold & Tool
07.2017 - 07.2019
  • Boxed, labeled, and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Conducted quality assurance inspections on finished components and identified issues.

Crew Manager

Dairy Queen Grill & Chill
07.2009 - 07.2015
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Communicated and negotiated with various vendors to obtain necessary inventory.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Calculated time cards to process employee payroll for 15 member team using Paycor.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.

Crew Member

White Castle
01.2005 - 07.2009
  • Worked front counter, drive-thru and other areas.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked well with teammates and accepted coaching from management team.

Education

Accounting And Business Management

Jeffersonville High School
Jeffersonville, IN
05.2017

Skills

  • Meeting Management
  • Crew Leadership
  • Preventive Maintenance
  • Employee Development
  • Delegating Assignments and Tasks
  • Multitasking Abilities
  • Decision-Making
  • Teamwork and Collaboration

Timeline

Crew Manager

White Castle
07.2020 - Current

Assembly Line Worker

Beach Mold & Tool
07.2017 - 07.2019

Crew Manager

Dairy Queen Grill & Chill
07.2009 - 07.2015

Crew Member

White Castle
01.2005 - 07.2009

Accounting And Business Management

Jeffersonville High School
Asia Green