ASIA HACKETT
Washington
Summary
Highly skilled multitasker with superior work ethic, strong teamwork, problem-solving, and organizational skills. Committed to supporting the team's success by taking on any task. Known for reliability, dedication, and a hardworking, resourceful approach. Currently seeking opportunity with a growing firm to utilize interpersonal skills for exceptional customer service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
AmeriHealth Caritas District of Columbia
02.2020 - 01.2025
- Create accurate and timely member documentation concerning all inquiries taken in accordance with established protocols to ensure resolution is provided and presented in a clear and accurate manner.
- Excellent phone etiquette and communication skills
- Utilized spreadsheets for tracking community resources
- Demonstrate A passion for providing superior customer service to our customers and continually seek to understand the needs of those we serve.
- Performed outreach to community partners for confirmation of current services and updated resources
- Contacted members and updated data into Jiva
- Provide feedback and/or solutions to the supervisor to ensure continuous process improvement and provide a better customer experience.
- Perform other duties as assigned.
PSE Clerk
USPS
10.2016 - 01.2018
- Provided service and sales to walk-in customers
- Used automated mail processing equipment to sort and collate mail
- Weighed letters and packages and calculated costs based on classification, weight, and destination
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
Clerk Assistant
USPS
02.2018 - 01.2020
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Used automated mail processing equipment to sort and collate mail
- Weighed letters and packages and calculated costs based on classification, weight, and destination
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
Education
Associate Of General Studies - Business Communication
University of Maryland Global Campus
Hyattsville, MDCommunity Health Worker Certification -
AmeriHealth Caritas
Washington, DC01.2020
High School Diploma -
Anacostia High School
Washington, DC06.2014
Skills
- Active Listening
- Customer Service Expert
- Detailed Oriented
- Microsoft Office
- Problem Solving
- Time Management
- Hospitality
Timeline
Customer Service Representative
AmeriHealth Caritas District of Columbia
02.2020 - 01.2025
Clerk Assistant
USPS
02.2018 - 01.2020
PSE Clerk
USPS
10.2016 - 01.2018
High School Diploma -
Anacostia High School
Associate Of General Studies - Business Communication
University of Maryland Global Campus
Community Health Worker Certification -
AmeriHealth Caritas
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