Asia Hackett
Greenwood,SC
Summary
Caring, compassionate and determined medical professional recognized for consistently excelling at all assigned duties seeking to turn medical education into continuation of rewarding career within a dynamic healthcare facility. Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint Skills: Written and verbal communication; Problem solving skills; Adapting to a new environment; Independent thinker – requires minimal supervision; Customer Service oriented Honors/Awards: Ultimate Medical Academy Dean's List
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Clover Health
09.2024 - 02.2026
- Developed and maintained strong relationships with clients to enhance customer satisfaction and retention.
- Educated clients on various insurance products, ensuring understanding of coverage options and benefits.
- Analyzed client needs to provide tailored insurance solutions, improving overall policy alignment with goals.
- Led team training sessions on product knowledge and sales techniques, fostering a collaborative learning environment.
- Mentored junior agents in best practices for sales strategies and customer engagement techniques, driving team performance improvements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Customer Service Representative
Connexus Resource Group
American Fork, UT
06.2019 - 04.2024
- Identify customer needs, provide resolutions to problems, and follow established procedures.
- Interact with customers via inbound and outbound calls to answer inquiries and to provide assistance.
- Enter customer account data and communicate in a clear and concise manner.
- Gap
Housekeeper
NHC Healthcare
Laurens, SC
08.2018 - 03.2020
- Adhered to expected health standards; followed procedure to maintain health and cleanliness standards
- Followed company policies and adhered to procedures regarding room re-stock
- Maintained and documented accurate inventory of necessary supplies
- Maintained high level of cleanliness and organization of all areas of the facility
- Gap
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
01.2024
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
Certification
- Licensed Healthcare Agent
- Certified Medical Assistant
Timeline
Licensed Insurance Agent
Clover Health
09.2024 - 02.2026
Customer Service Representative
Connexus Resource Group
06.2019 - 04.2024
Housekeeper
NHC Healthcare
08.2018 - 03.2020
Diploma - Medical Administrative Assistant
Ultimate Medical Academy