Kayla Paden
Tranzact Insurance Solutions
Marmet
1
Certification
7
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Licensed Insurance Agent
1 Year 2 Months- Developed customized insurance solutions based on clients' unique needs and preferences.
- Conducted thorough policy reviews to ensure compliance with industry regulations and client requirements.
- Streamlined client onboarding process, enhancing efficiency and satisfaction levels.
- Mentored junior agents, providing training on product knowledge and sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Vocational Rehabilitation Counselor
1 Year 7 Months- Case management serving clients with disabilities.
- Conducted comprehensive assessments to determine client vocational needs and service eligibility.
- Developed individualized rehabilitation plans to support clients in achieving employment goals.
- Facilitated workshops on job readiness, resume writing, and interview techniques for diverse populations.
- Coordinated with community resources and employers to enhance job placement opportunities for clients.
- Monitored client progress and adjusted rehabilitation strategies to ensure successful outcomes and client satisfaction.
- Provided guidance and counseling to clients on overcoming barriers to employment and achieving independence.
Substitute Teacher
1 Year 9 Months- Delivered effective lesson plans tailored to diverse student needs.
- Managed classroom behavior, fostering a positive learning environment.
- Collaborated with teachers to ensure curriculum alignment and consistency.
- Implemented instructional strategies that enhanced student engagement and understanding.
- Provided individualized support to students requiring additional assistance.
- Adapted quickly to various classroom settings and educational environments.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Office Manager
1 Year 6 Months- Coordinated daily office operations to enhance workflow efficiency and team productivity.
- Managed scheduling for executives, optimizing time management and resource allocation.
- Developed and implemented office procedures to improve compliance with company policies.
- Oversaw inventory management, ensuring availability of essential supplies for staff needs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High school or equivalent
Bachelor's - Public Service Administration, Business Administration
Skills
Human Resources
Case management
Communication skills
Microsoft Excel
Customer Service
Organizational Skills
Working with people with disabilities
Problem solving
Administrative Assistant
Microsoft Office
Interviewing
Letter writing
Computer skills
Client relationship management
Client account management
Policy adjustment
Account management
CRM software
HIPAA compliance
Certification
- Driver's License
- Substitute Teaching Certification
- HIPAA Health Insurance Portability and Accountability
- AHIP Medicare Fraud, Waste, and Abuse
Timeline
Licensed Insurance Agent
Tranzact Insurance Solutions
08.2025 - CurrentRead More
Vocational Rehabilitation Counselor
WV Division of Rehabilitation Services
08.2023 - 03.2025Read More
Substitute Teacher
RALEIGH COUNTY BOARD OF EDUCATION
08.2021 - 05.2023Read More
Office Manager
State Farm Insurance
01.2020 - 07.2021Read More
West Virginia University Institute of Technology
Bachelor's from Public Service Administration, Business Administration
Read More
Sherman High School
High school or equivalent
Read More