James Galos

- Understanding the needs and financial concerns of clients and providing solutions
- Provide life insurance and long-term care insurance
- Educating clients on how to plan for their future financially if the event of unfortunate life circumstances occur
- Networking and building your personal book of business through establishing professional networks and prospecting for new clients
- Cultivating quality relationships with clients to establish opportunities to help their family members pursue financial security

• Manage recordkeeping for OSHA Logs
• Review and document medical records from internal and external medical facilities.
• Diffuse challenging situations involving individuals with questions and concerns related to workplace injuries, and escalating when appropriate
• Respond to inquires from internal and external stakeholders ensuring compliance with applicable law.
• Partner with Human Resources and Employee Relations for claim investigation.
• Develop training for people leaders.
• Track metrics to ensure compliance and workload management.

• Act as initial point of contact for walk-up inquiries related to occupational injuries, benefit questions and employment concerns.
• Coordinate through provider network when an employee requests medical treatment for a new injury.
• Support Workplace Health team as needed, including Specialists, Lead and Supervisor.
• Resolve workplace conflicts and escalate to the appropriate stakeholder when necessary.

• Certified Workstation Trainer.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.

• Create and distribute contracts, purchase orders and insurance
• certificates
• Communicate about Bond Projects to District Staff Construction
• manager, contractors, and the public.
• Assist in developing processes to ensure efficiency and
• transparency so all parties in the process can be quickly updated
• with accurate information.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

• Enhanced employee satisfaction by addressing payroll inquiries promptly and effectively.
• Maintained compliance with federal, state, and local regulations by staying up-to-date on tax laws and requirements.
• Communicated leave of absences status for personal and work related leaves
• Managed cross-functional projects related to payroll improvements or systems integration efforts successfully while meeting deadlines and objectives consistently.

• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Contacted School Districts to assess satisfaction and current needs.
• Assisted clients in navigating complex benefits and financial questions.
• Licensed life and health insurance representative

• Setup and maintain filing system for all new employees.
• Create letters, memos, reports and presentation materials using Microsoft Office and Excel.
• Support onboarding employees from recently acquired companies.
• Reduced employee turnover rates through effective talent management strategies.
• Supported HR department's strategic planning process.