Sharie Harris
Cedar Park,TX
Summary
To obtain a full-time position that will allow the opportunity to utilize diverse skills and experience in a challenging environment. I'm great working as a team player or alone. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Farmers Insurance Group
10.2021 - 09.2022
- Proficiently provided customer service to individual Farmers Agents, vendors, internal and external customers.
- Resolved inquiries which could range from policy changes ( adding/removing vehicles) to billing and payment assistance. Processed renewals, cancellations and refunds etc.
- Generated quotes and bound policies.
- Processed cancellations and completed assigned policy processing in a timely manner.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
Tech Support Representative
Telus International
05.2017 - 10.2021
- Provided empathetic customer service to customers with any issue with their account.
- Assisted customers with billing questions, returns, exchanges, sales orders and the tracking of their order shipments.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Provided technical support through email and chat.
- Resolved issues by troubleshooting, network resetting and basic tech support.
- Followed up with clients via phone, email, chat, regarding their issues and resolutions.
Chicago Staffing Recruiter
BG Staffing
07.2014 - 05.2017
- Pre-screened job candidates, briefed candidates about the job and company, reviewed resumes and qualifications to determine their suitability
- Facilitated pre-employment drug and background checks, extended offers of employment within company procedures, maintained recruiting metrics (cost per hire etc.), gathered timesheets and handled payroll
- Provided regular updates and gathered feedback from property managers.
- Collaborated with hiring managers to develop accurate job descriptions and determine essential qualifications.
- Reduced employee turnover by implementing effective candidate screening techniques and assessment methodologies.
- Enhanced client satisfaction by effectively screening and selecting candidates for various job roles.
IRA Specialist
Sterling Trust Company
08.2007 - 07.2014
- Responsible for completing all account maintenance including new account set up, beneficiary information, transfer of assets, investment instructions, and liquidating or re-registering assets and generating the necessary correspondence
- Set up and processed all account transfer requests, ensured receipt of incoming assets, collected termination fees, and generated necessary correspondence
- Performed research to determine and resolve problems on accounts
- Prepared spreadsheets and power point materials as well as hosted quarterly meetings.
- Managed high volumes of accounts, ensuring timely processing of contributions, distributions, and rollovers.
- Maintained detailed knowledge of relevant IRS rules governing Traditional, Roth, SEP and SIMPLE IRAs.
Education
Certificate in Phlebotomy -
Austin Business College
Austin, TX03.2008
Diploma -
Marlin High School
Marlin, TX05.2000
Skills
- Technical Support
- Financial Services
- Account management
- Human resources
- Payroll
- Client Relationship Management
- Client Retention
Certification
- Certified Phlebotomist
- Property & Casualty License
- Professional In Human Resources
Timeline
Licensed Insurance Agent
Farmers Insurance Group
10.2021 - 09.2022
Tech Support Representative
Telus International
05.2017 - 10.2021
Chicago Staffing Recruiter
BG Staffing
07.2014 - 05.2017
IRA Specialist
Sterling Trust Company
08.2007 - 07.2014
Certificate in Phlebotomy -
Austin Business College
Diploma -
Marlin High School
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