Asia Harrington

• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Scheduled appointments with specialists on behalf of clients.
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Processed referral requests from patients, doctors and other health care professionals.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.

• Assisted patients checking in and out of their appointments

• Built relationships with patients and providers to improve the overall customer service relationship

• Assisted in counseling patients on financial matters, collected copays, verified insurance

• Went above and beyond to assist patients not only in financial and scheduling matters but also with mobility, e.g. opening/closing doors, walking them to the elevators, retrieving and pushing wheelchairs.

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.