Open To Work
Nyree Smith
Detroit
Summary
Dynamic healthcare professional recognized for commitment to excellence and effective communication with patients and providers. Strong background in managing high-volume referrals, developing personalized care plans, and resolving patient issues to enhance operational efficiency and improve patient outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Tenet Health
Detroit
06.2025 - Current
- Facilitated insurance verification for referrals to ensure coverage and authorization.
- Maintained accurate and organized referral documentation using electronic health records.
- Streamlined patient referral process by efficiently managing multi-line telephone system to improve access and responsiveness.
- Communicated effectively with patients regarding referral processes and next steps.
- Addressed questions and resolved concerns from patients and specialists to enhance communication and clarity.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Provided support to clinical staff by answering questions about referral procedures.
- Communicated regularly with patients regarding their care plans following a referral.
- Resolved referral process issues, including insurance denials and scheduling conflicts, to facilitate timely patient care.
Care Intake Manager
Legend Health Organization
Detroit
02.2024 - 05.2025
- Developed and updated personalized care plans to address individual patient needs.
- Collaborating with patients' families, friends, and social support in developing treatment plans.
- Identified and recruited healthcare providers to enhance patient care quality.
- Resolving patient issues with obtaining medications.
- Instructing and educating patients on procedures, healthcare provider instructions, and referrals.
- Linking patients to social services programs and entitlements such as transportation assistance and translation services.
- Conducting regular follow-ups with patients to evaluate progress, promote continuity of care, and ensure improved health outcomes.
- Maintained detailed records of case management activities to support patient continuity of care.
Certified Medical Assistant
Legend Healthcare
Detroit
01.2021 - 02.2024
- Recorded vital signs and medical history for 15 to 20 patients nightly, ensuring accurate and timely documentation for effective patient care.
- Facilitated patient diagnostics by executing X-ray imaging and drawing blood samples for laboratory analysis.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.
- Executed insurance verification, pre-certification, and pre-authorization processes to facilitate seamless patient billing and access to care.
- Collected forms, copied insurance cards, and coordinated patient information for billing and insurance processing.
- Guided patients on medications, procedures, and physician's instructions to enhance understanding and compliance with treatment plans.
- Communicated patient concerns, condition updates, and refill requests to physicians.
Clinical Clerk
St. Johns Providence
Southfield
09.2011 - 12.2021
- Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Oversaw the patient check-in and check-out process to ensure efficiency.
- Verifying patients' insurance and advising of any out-of-pocket responsibility.
- Collecting any payments owed and balancing at the end of the business day.
- Scheduling, canceling and rescheduling patient appointments.
- Scheduled and confirmed appointments to ensure patient attendance.
- Distributed sample pharmaceuticals as prescribed.
Medical Assistant Extern
Southfield Urgent Care
Southfield
11.2017 - 12.2017
- Administer injections and immunizations.
- Prepare patients for examinations.
- Prepared and set up medical equipment for patient examinations.
- Collect samples for clinical testing.
- Explain procedures, tests and follow-up instructions to patients.
- Discreetly manage sensitive patient information.
- Utilized electronic health record (EHR) systems to streamline patient data management.
- Coordinate with staff to determine supply needs and place orders.
- Processed billing and insurance claims to facilitate patient access to care.
Education
MBA - Human Resources Management
DeVry University
Lisle, IL01-2027
Business Management Bachelor Degree -
Ashford University
San Diego, CA10-2020
Associate of Arts - Liberal Arts
Wayne County Community College
Detroit, MI04-1997
Skills
- Exceptional planning and scheduling
- Front desk registration
- Appointment verification
- Handle high-volume calls
- Microsoft proficient
- Communication skills
- Electronic health records
- Case management
- Customer service
- Team player
- Administrative skills
- Compensation/payroll
- Staff hiring and recruitment
- Professionalism
Certification
Certified Medical Assistant, Dorsey Schools, Dearborn, MI, 08/01/17, 12/01/18
Phone
cell, 313-460-1210
References
References upon request
Affiliation
Gamma Phi Delta Sorority, INC, 11/01/20, Present, Active Member, Chapter President-Currently, Chapter First Vice President, Chapter Secretary, Committee Chair for Community Service, Committee Chair for Membership
Systems And Software
- Microsoft Office
- Athena
- Epic
- EClinical
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$45000/yr - $200000/yrTimeline
Referral Coordinator
Tenet Health
06.2025 - Current
Care Intake Manager
Legend Health Organization
02.2024 - 05.2025
Certified Medical Assistant
Legend Healthcare
01.2021 - 02.2024
Medical Assistant Extern
Southfield Urgent Care
11.2017 - 12.2017
Clinical Clerk
St. Johns Providence
09.2011 - 12.2021
MBA - Human Resources Management
DeVry University
Business Management Bachelor Degree -
Ashford University
Associate of Arts - Liberal Arts
Wayne County Community College