Hi, I’m
Yadira Hakim
Florida City,FL
Summary
Logical Assistant Manager with 7 years of experience motivating staff and assisting customers to boost sales and increase profits. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles. Patient-focused equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Skilled Referral Coordinator with 2 years of experience managing referrals for 3 offices providers. Reputation for skillfully communicating with stressed patients and ensuring full satisfaction. Thrive in a high-volume call center environment.
Overview
12
years of professional experience
Work History
Ocean Reef Medical CentersHomestead, FL
Referral Coordinator
08.2023 - Current
Job overview
- Monitored patient progress throughout the referral process.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Performed data entry related to referrals into electronic health record systems.
- Assisted in the development of referral processes and procedures.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Resolved conflicts between referring physicians and receiving providers.
- Created reports on referral activity and outcomes.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
Clinical Care Medical CenterFlorida City, FL
Assistant Manager
02.2015 - 05.2022
Job overview
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Led and motivate 32 employees through supervision, training and coaching on duties and daily operational activities.
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
- Supervised administrative staff of 5 Patient Services, delivering consistent coaching and mentoring to improve job efficiency.
Leon Medical CentersMiami, FL
Front Desk Receptionist
01.2012 - 01.2013
Job overview
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Input customer data into reservation systems and updated to reflect room changes.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Welcomed large volume of guests and improved overall customer service.
Education
La Grande ObraSpain
High School Diploma
06.2008
Skills
- Product and Service Knowledge
- Recruitment and Hiring
- Employee Development
- Teamwork and Collaboration
- Work Planning and Prioritization
- Team Leadership
- Staff Training
- Verbal and Written Communication
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Hiring and Training
- Multi-Line Phone Proficiency
- Appointment Scheduling
- Accurate Documentation
- Patient Scheduling
- Insurance Verification
- Referral Tracking
- Office Management
- Patient Eligibility Requirements
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Referral Coordinator
Ocean Reef Medical Centers
08.2023 - Current
Assistant Manager
Clinical Care Medical Center
02.2015 - 05.2022
Front Desk Receptionist
Leon Medical Centers
01.2012 - 01.2013
La Grande Obra
High School Diploma
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