Jessica Roman
Webster,MA
Summary
Adept at enhancing patient satisfaction and streamlining referral processes, my tenure at Zulma Cintron, Md, Facp, showcased my exceptional organizational skills and customer service prowess. By implementing efficient tracking systems and improving communication channels, I significantly boosted office efficiency. My expertise in multitasking and policy analysis ensures optimal operational flow and patient care excellence.
Overview
15
15
years of professional experience
Work History
Referral Coordinator
Zulma Cintron, Md, Facp
06.2016 - 06.2019
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Enhanced patient satisfaction by ensuring timely communication between medical providers and patients.
- Streamlined patient referral process, leading to more efficient tracking of patient appointments and follow-ups.
Dental Receptionist
Dental Dreams LLC
07.2019 - 01.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Ambassador
Athenahealth
03.2022 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Managed patient appointments efficiently, reducing wait times significantly.
- Enhanced office efficiency by implementing new filing system for patient records.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
Medical Receptionist
Child Heart Associates
08.2009 - 08.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Managed patient appointments efficiently, reducing wait times significantly.
- Enhanced office efficiency by implementing new filing system for patient records.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
Education
North High School
Worcester, MA05.2006
Skills
- Product knowledge
- Brand awareness
- Business development
- Policy analysis
- Guest screening
- Customer service
- Multitasking
- Multitasking Abilities
- Excellent communication
- Decision-making
- Community relations
- Teamwork
- Reliability
Languages
Spanish
Full Professional
Timeline
Ambassador
Athenahealth
03.2022 - 02.2024
Dental Receptionist
Dental Dreams LLC
07.2019 - 01.2022
Referral Coordinator
Zulma Cintron, Md, Facp
06.2016 - 06.2019
Medical Receptionist
Child Heart Associates
08.2009 - 08.2016
North High School