Asia Hawthorne-Thomas
Lafayette,LA
Summary
Medical professional prepared to excel in dynamic, high-stress environments. Skilled in delivering critical care and stabilizing patients efficiently. Known for strong team collaboration and adaptability to shifting circumstances. Expertise in emergency response and patient assessment.
Enthusiastic department manager willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Understanding the need for cross training and further education to continue personal and professional development.
Overview
12
12
years of professional experience
Work History
Emergency Medical Technician
Acadian Ambulance Service
Lafayette, LA
09.2024 - Current
- Provides pre-hospital emergency medical care, responding to 911 calls, assessing patient injuries, and administering basic life support, including CPR, wound care, and oxygen therapy, while transporting patients to hospital.
Online Personal Shopper
Walmart
Lafayette, LA
06.2022 - 09.2024
- Prepared customer orders by receiving and shopping for selected items. Staged orders in correlation to customers orders for staff to pull and deliver. Checked store inventory for outs related to orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Department Manager
Walmart
Lafayette, LA
02.2016 - 06.2022
- Supervised store area through employee oversight and inventory control.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shift Lead
Which Wich Superior Sandwiches
Lafayette, LA
03.2015 - 02.2016
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Restaurant Waiter
Cheddars Stratch Kitchen
Lafayette, LA
02.2014 - 03.2015
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Cashier
Target
Lafayette, LA
07.2013 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Health Administration
Southern New Hampshire University
Hooksett, NHEmergency Medical Technician
National EMS Academy
Lafayette, LA08.2024
Comeaux High School
Lafayette05.2014
Skills
- Inventory management
- Quality Assurance
- CPR and first aid
- Vital signs monitoring
- Pre-hospital care
- Bleeding control
- Direct patient care
- Patient assessments
- Supply restocking
- Stock control
- Shipping and receiving
- Pallet jack operation
- Inventory counts
- Inventory reporting
- Organizational skills
- Inventory organization
- Quality control
- Time management abilities
- Supplier relationship management
- Data entry
- Purchasing strategies
- Customer service
Languages
English
Timeline
Emergency Medical Technician
Acadian Ambulance Service
09.2024 - Current
Online Personal Shopper
Walmart
06.2022 - 09.2024
Department Manager
Walmart
02.2016 - 06.2022
Shift Lead
Which Wich Superior Sandwiches
03.2015 - 02.2016
Restaurant Waiter
Cheddars Stratch Kitchen
02.2014 - 03.2015
Cashier
Target
07.2013 - 10.2013
Emergency Medical Technician
National EMS Academy
Health Administration
Southern New Hampshire University
Comeaux High School