Asia Johnson
Dallas,US
Summary
Experienced server with 8 years of consistently delivering exceptional customer service and elevating guest experiences. Skilled in food service, cash handling, and effective communication, consistently driving sales through upselling menu items. Excited to utilize extensive hospitality skills to contribute to a dynamic team environment and continue professional growth within the industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
08.2024 - Current
- Enhance guest experiences by suggesting menu specials and promotions
- Facilitate team collaboration to maintain service excellence
- Ensure compliance with age verification for alcohol service
- Manage dining operations, ensuring food and drink accuracy
- Maintain cleanliness and safety standards in dining areas
- Deliver exceptional customer service, manage orders efficiently, and create a welcoming atmosphere for guests
- Collaborate with kitchen staff to ensure timely food delivery
- Consistently upsell menu items and beverages, contributing to increased average check size
- Maintain accurate cash handling and efficient table turnover
- Deliver exceptional customer service, manage orders efficiently, and maintain a clean dining area
- Foster positive guest experiences and drive repeat business
Server
Texas De Brazil
03.2024 - Current
- Work with POS system to place orders, manage bills, and handle complimentary items
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Explained menu items and suggested appropriate options for food allergy concerns
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Served food and beverages promptly with focused attention to customer needs
Server
Texas Roadhouse
12.2022 - 03.2024
- Performed cashiering functions by closing checks and preparing end-of-day reports
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner
- Upsell menu items when necessary
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times
Production Associate
HelloFresh
04.2021 - 11.2022
- Kit and pack products while ensuring the quality of the product meets Company Standards
- Make sure the accuracy when weighing/portioning products
- Make sure there is accuracy and efficiency at designated ship out stations
- Assist in additional duties as requested by Production Management
Cashier/Stocker
Walmart
02.2020 - 04.2021
- Load and unload freight from delivery trucks
- Freight can vary up to50 pounds or more
- Label and organize freight in the backroom
- Brings freight to designated departments to be stocked
- Creates and cleans display cases and shelves so that the merchandise is properly and neatly shown
- Stock and fill shelves with the products after marking them properly all while making sure the labels are clear and visible for the customers to see
- Ring up and help bag customer's purchases
Picker/Stower/ Dock worker
Amazon fulfillment Center
09.2018 - 02.2020
- Pulls warehouse items from the moving pods based on orders
- As a stower, scanning the product with a hand held scanner and placing it into a bar-coded shelf location so that the product can be ordered by our customer
- You have to make sure to visually inspect each item for damage prior to placing the item on a shelf, as well as ensuring item accuracy
- As a dock worker you load trucks to be shipped out
- You also work in inject lanes sorting packages by city on pallets to be placed into storage until needed
Cashier
Walmart
10.2016 - 09.2018
- Process customer transactions accurately and efficiently at the point of sale
- Maintain a high level of customer service throughout the transaction
- Handle cash, credit card, and other forms of payment with precision
- Assist customers with inquiries regarding products, services, and store policies
- Ensure the checkout area is clean, organized, and well-stocked at all times
- Collaborate with team members to achieve sales goals and promote special offers
- Report any discrepancies or issues with payments to management promptly
Education
Diploma - undefined
Kathleen Senior High
Lakeland, FL06.2016
Skills
- Customer Relations
- Dependable Cash Processing
- Customer Service
- Food Safety Compliance
- Point Of Sale Operation
- Customer Dining Experience
- Proficient in Organizational Methods
- Professional Phone Communication
- Collaborative Teamwork
- Effective Sales Strategies
- Comprehensive Menu Knowledge
- Effective Conflict Resolution
- Safety standards
Certification
- Food Handler Certification
- TABC Certified
- ServSafe
ADDITIONAL INFORMATION
- Work Authorization
- Authorized To Work: US
Timeline
Server
Buffalo Wild Wings
08.2024 - Current
Server
Texas De Brazil
03.2024 - Current
Server
Texas Roadhouse
12.2022 - 03.2024
Production Associate
HelloFresh
04.2021 - 11.2022
Cashier/Stocker
Walmart
02.2020 - 04.2021
Picker/Stower/ Dock worker
Amazon fulfillment Center
09.2018 - 02.2020
Cashier
Walmart
10.2016 - 09.2018
Diploma - undefined
Kathleen Senior High