Asia Marshall
Irvington,NJ
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Uniqlo USA LLC
01.2023 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Kept accurate records to document customer service actions and discussions.
Customer Service Associate
Uniqlo USA LLC
10.2021 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
Pharmacy Clerk
Professional Prescription Center
10.2018 - 10.2021
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Maintained accurate records of drug inventory and orders for pharmacy customers.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Greeted customers at counter and provided excellent customer service.
Cashier
Burlington
02.2018 - 05.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
Restaurant Hostess
T.G.I. FRIDAY'S - Bar & Restaurant
04.2018 - 06.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
Head Cashier Supervisor
Stop and Shop Supermarket
03.2008 - 11.2017
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Quickly and accurately counted drawers at start and end of each shift.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Education
High School Diploma -
East Orange Campus High School
East Orange, NJ06.2008
Skills
- Resolving customer issues
- Computer skills
- Multitasking
- People skills
- Quality Assurance
- Project Management
- Complaint resolution
- Call Monitoring
- One Call Resolution
- Training and mentoring
- Handling Escalations
- Deadline-oriented
- Feedback collection
- Time Management
- Exceptional telephone etiquette
- Staff Training
- Account Authorizations
- Office Meetings
- Video Conferencing
- MS Office
- Data Entry
- Google Workspace
- Teambuilding
Timeline
Customer Service Manager
Uniqlo USA LLC
01.2023 - Current
Customer Service Associate
Uniqlo USA LLC
10.2021 - 01.2023
Pharmacy Clerk
Professional Prescription Center
10.2018 - 10.2021
Restaurant Hostess
T.G.I. FRIDAY'S - Bar & Restaurant
04.2018 - 06.2018
Cashier
Burlington
02.2018 - 05.2018
Head Cashier Supervisor
Stop and Shop Supermarket
03.2008 - 11.2017
High School Diploma -
East Orange Campus High School
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