Asia Martin
Los Angeles,CA
Summary
Versatile and dynamic professional with a proven track record at Enterprise Rent-A-Car, enhancing customer satisfaction and streamlining operations. Expert in training and mentoring, coupled with robust promotional strategies, significantly improved service quality and operational efficiency. Demonstrates exceptional leadership and problem-solving skills, fostering team development and promoting safety.
Overview
16
16
years of professional experience
Work History
Lead CSR
Enterprise Rent-A-Car
Inglewood, CA
10.2022 - Current
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Developed troubleshooting guides that reduced resolution time for common customer complaints.
Key Holder Supervisor
TJ Max
Los Angeles, CA
02.2009 - 09.2010
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained and mentored new employees.
Senior Deli Clerk
Sprouts Farmers Market Inc.
Culver City, CA
02.2016 - 11.2022
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Assisted in training new deli clerks, sharing best practices and providing ongoing support.
- Implemented effective ordering system to maintain optimal inventory levels without overstocking or shortages.
Activities Coordinator
View Park Convalescent Hospital
Los Angeles, CA
09.2011 - 02.2016
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
Education
Business And Managerial Economics
Santa Monica College
Santa Monica, CA2007
High School Diploma -
Manual Arts High School
Los Angeles, CA2006
Skills
- Promotional strategies
- Store operations
- Training and mentoring
- Safety enforcement
- Team training and development
Timeline
Lead CSR
Enterprise Rent-A-Car
10.2022 - Current
Senior Deli Clerk
Sprouts Farmers Market Inc.
02.2016 - 11.2022
Activities Coordinator
View Park Convalescent Hospital
09.2011 - 02.2016
Key Holder Supervisor
TJ Max
02.2009 - 09.2010
Business And Managerial Economics
Santa Monica College
High School Diploma -
Manual Arts High School