Jamie Putansu
Vestaburg,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Substantial track record of supervising sales teams to exceed sales targets. Skilled in staff training, inventory management, and customer service excellence, ensuring smooth store operations and enhanced shopping experiences. Demonstrated ability to implement effective sales strategies and improve team performance through hands-on coaching and motivational leadership.
Overview
3
3
years of post-secondary education
19
19
years of professional experience
Work History
Lead Key Holder/Fresh Food Manager
Dollar General Market
Edmore, Michigan
04.2025 - Current
- Opened and closed store, ensuring security and operational readiness.
- Managed cash register operations and handled customer transactions.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Assisted customers with product selection information and resolving complaints in a timely manner.
- Trained new employees on customer service and store policies.
- Assisted in the training of new key holders and staff members on company policies and procedures.
- Collaborated with team members to maintain efficient store operations.
- Conducted daily store walks to inspect store operations and customer service levels.
- Monitored sales floor for cleanliness and organized merchandise displays.
- Managed inventory levels through cycle counts and physical inventories.
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Conducted regular inspections to ensure compliance with safety standards.
- Reviewed daily sales reports for accuracy and made recommendations for improvement where applicable.
- Developed action plans to address any discrepancies or issues identified during audits.
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
- Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
- Utilized coaching skills to motivate staff members towards reaching individual goals.
- Initiated corrective actions when needed based on performance reviews or customer complaints.
Location Manager
Verizon Wireless
Houghton Lake, Michigan
02.2008 - 03.2020
- Managed daily operations of retail locations to ensure optimal service delivery.
- Trained and developed staff to enhance customer engagement and product knowledge.
- Coordinated inventory management and supply chain logistics for multiple stores.
- Implemented visual merchandising strategies to improve store presentation and appeal.
- Monitored compliance with corporate policies and local regulations across locations.
- Collaborated with marketing teams to execute promotional initiatives effectively.
- Oversaw scheduling and staffing to maintain efficient operational flow in stores.
- Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
- Ensured all employees had up-to-date knowledge of new products and services being offered.
- Conducted regular meetings with employees in order to discuss performance reviews or goals.
- Reviewed employee timesheets for accuracy before submitting them for payroll processing.
- Maintained accurate records of inventory levels to ensure that stock was available when needed.
- Developed and maintained relationships with vendors, suppliers, customers and employees.
Education
Associate of Arts - Business Administration
Henry Ford College
Dearborn, MI 08.1997 - 08.2000
Skills
- Inventory management
- Cash handling
- Visual merchandising
- Promotional strategies
- Sales analysis
- Sales leadership
- Operational efficiency
- Customer service
- Staff training
- Team collaboration
- Loss prevention strategies
- Problem solving
- Effective communication
Timeline
Lead Key Holder/Fresh Food Manager
Dollar General Market
04.2025 - Current
Location Manager
Verizon Wireless
02.2008 - 03.2020
Associate of Arts - Business Administration
Henry Ford College
08.1997 - 08.2000