Haliegh Townsend
ARKANSAS CITY,KS
Summary
I have management experience: 7 - 8 years
Attentive Manager / Supervisor 7 - 8 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of Managing and Exceptional Customer Service. People- and service-oriented leader with positive attitude and remarkable work ethic. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. contributes to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management / Supervisor position. Ready to help team achieve company goals. Experienced with managing store operations and leading teams to achieve set goals. Utilizes effective communication and organizational skills to maintain store standards and customer satisfaction. Track record of problem-solving and flexibility in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Lead Key Holder
Dollar General Corporation
Arkansas City, KS
09.2024 - Current
- Perform various financial activities such as cash handling, deposit preparation, and safe counts
- Resolve customer complaints regarding food service
- Control inventories of food, equipment, and report shortages to designated personnel
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Assign duties, responsibilities, and workstations to employees in accordance with work requirements
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
- Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.
- Conducted routine safety inspections throughout the premises to identify potential hazards or maintenance needs.
- Streamlined store operations by creating efficient processes for daily tasks such as opening/closing procedures and cash handling practices.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Developed and maintained strong relationships with customers to establish rapport and build trust.
- Engaged with customers to promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
Disability Support Worker
Skil
Parsons, KS
01.2023 - 07.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Adhered to company requirements for patient interactions and care standards.
Shift Manager
McDonald's
Chanute, KS
07.2019 - 01.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Cultivated professional working relationships with peers and supervisors.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Promoted a positive work environment through open communication and constructive feedback.
Shift Manager
RALLY'S
Kokomo, IN
08.2018 - 03.2019
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Supervise and participate in kitchen and dining area cleaning activities
- Resolve customer complaints regarding food service
- Assign duties, responsibilities, and workstations to employees in accordance with work requirements
- Perform personnel actions, such as firing staff, providing employee orientation and training, and conducting supervisory activities
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Cultivated professional working relationships with peers and supervisors.
- Supervised ongoing daily production phases.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Carhop
Sonic Drive-in
03.2013 - 07.2014
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food
- Accept payment from customers and make change as necessary
- Clean and organize eating, service, and kitchen areas
- Notify kitchen personnel of shortages or special orders
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags
- Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink dispensing, milkshake, or frozen custard machines
- Cook or re-heat food items such as French fries
- Serve food and beverages to guests in their cars on skates
Education
High School - General Studies
Altamont High School Online Classes
Altamont, KSSkills
- Active Listening
- Sales Till Operation
- Customer Service
- Customer Satisfaction
- Finance
- Food Preparation
- Problem Solving
- Quality Management
- Restaurant Operation
- Service Quality
- Workstations
- Friendliness
- Passionate
- Beverage Products
- Success Driven
- Customer service
- Cash handling
- Inventory management
- Employee training
- Team building
- Conflict resolution
- Time management
- Safety compliance
- Team motivation
- Store operations
- Staff training and development
- Delegation and supervision
- Cash handling accuracy
- Sales leadership
- Workplace safety
- Customer service management
- Training and mentoring
- Task delegation
- Staff training
- Scheduling coordination
- Inventory monitoring
- Employee scheduling
- Team training and development
- Daily reporting
- Sales proficiency
- Product ordering
- Loss prevention
- Bank deposits
- Store operations oversight
- Employee oversight
- Opening and closing coordination
- Front end operations
- Drawer counting
- Multitasking capacity
- Teamwork and collaboration
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
- Organizational skills
- Team leadership
- Positive customer engagement
- Detail-oriented
- Inventory and stocking
- Cash register operation
- Task prioritization
- Engaging with diverse customers
- Building customer loyalty
About Me - Management Experience
1 year
Timeline
Lead Key Holder
Dollar General Corporation
09.2024 - Current
Disability Support Worker
Skil
01.2023 - 07.2023
Shift Manager
McDonald's
07.2019 - 01.2021
Shift Manager
RALLY'S
08.2018 - 03.2019
Carhop
Sonic Drive-in
03.2013 - 07.2014
High School - General Studies
Altamont High School Online Classes