Tammy Obrien
Brockport,NY
Summary
Dynamic professional with a proven track record at Speedway Gas Station, excelling in team motivation and sales leadership. Expert in implementing innovative strategies that consistently exceed sales targets while fostering strong customer relationships. Adept at training and mentoring staff, ensuring operational excellence and high employee satisfaction. Committed to enhancing customer loyalty through exceptional service.
Retail professional skilled in driving operational success and team leadership. Proven ability to manage store operations, optimize inventory, and enhance customer experiences. Valued for collaborative approach and adaptability in dynamic retail settings. Possesses strong organizational and communication skills.
Professional in retail management with strong background in leadership and operational excellence. Demonstrates consistent focus on team collaboration and achieving measurable results. Skilled in inventory management, customer service, and conflict resolution, adapting effectively to changing needs. Known for reliability and fostering positive work environment.
Qualified Desired Position with strong background in managing retail environments and ensuring seamless store operations. Successfully led and trained teams, enhancing customer satisfaction and operational efficiency. Demonstrated leadership and problem-solving skills in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Lead Key Holder
Dollar General Market
Hamlin, NY
09.2024 - 04.2025
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
General Manager
Speedway Gas Station
Rochester, NY
08.2022 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Gallos Bar and Grill
Manager
Hamlin, NY
03.2021 - 06.2022
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
Education
High School Diploma - General Studies
Ej Wilson High School
Spencerport, NY01.1995
Skills
- Team motivation
- Store operations
- Staff training and development
- Customer service
- Workplace safety
- Cash handling
- Customer service management
- Training and mentoring
- Team building
- Task delegation
- Safety enforcement
- Inventory monitoring
- Employee scheduling
- Team training and development
- Daily reporting
- Sales coaching
- Loss prevention
- Bank deposits
- Store operations oversight
- Sales quotas
- Employee oversight
- Drawer counting
- Opening and closing coordination
- Store recovery processes
- Teamwork and collaboration
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving
- Multitasking
- Adaptable and flexible
- Organizational skills
- Team leadership
- Active listening
- Verbal and written communication
- Positive customer engagement
- Decision-making
- Detail-oriented
- Goal driven
- Flexible hours
- Inventory and stocking
- Store opening and closing
- Task prioritization
- Safety and cleanliness standards
- Purchase orders
- Engaging with diverse customers
- Self motivation
- Building customer relations
- Supplier negotiation
- Conflict resolution
- Complaint handling
- Professionalism
Timeline
Lead Key Holder
Dollar General Market
09.2024 - 04.2025
General Manager
Speedway Gas Station
08.2022 - 06.2024
Gallos Bar and Grill
Manager
03.2021 - 06.2022
High School Diploma - General Studies
Ej Wilson High School