Jaqueline Williams
Summary
Dynamic professional with strong customer service skills and a proven ability to engage clients effectively. Experienced in cash handling and team collaboration, ensuring operational efficiency in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Lead Key Holder
Dollar General Store
Carlisle, Pennsylvania
07.2025 - 11.2025
- Opened and closed the store, ensuring proper security protocols were followed.
- Supervised team members during opening and closing procedures, including bank deposits and safe counts, to maintain security and operational integrity.
- Supervised bank deposits and security procedures to support store opening and closing.
- Monitored cash handling, replenishment, merchandising, and stockroom organization to ensure compliance with company standards and operational efficiency.
- Managed inventory levels through cycle counts and physical inventories.
- Trained new employees on store policies and operational procedures.
- Assisted customers with product inquiries and provided excellent service.
- Engaged customers with open-ended questions to assess needs and guided them to appropriate merchandise locations for enhanced shopping experience.
- Organized merchandise displays to enhance customer shopping experience.
- Collaborated with team members to achieve daily operational goals.
- Ensured accuracy of register transactions by reconciling tills at the end of each shift.
- Provided guidance on proper use of POS system including cashier training programs.
Caregiver
James Harle
Mechanicsburg, Pennsylvania
11.2023 - 07.2025
- Assisted clients with daily living activities and personal care needs.
- Engaged clients to understand preferences and needs, fostering personalized care.
- Provided companionship and emotional support to enhance client well-being and comfort.
- Improved patient outlook and daily living through compassionate care.
- Administered medications according to prescribed schedules and guidelines.
- Administered wound care treatments, promoting comfort and supporting recovery.
- Prepared meals according to dietary requirements and assisted with feeding.
- Collaborated with healthcare professionals to ensure comprehensive care plans were followed.
- Coordinated patient travel for medical appointments, enhancing healthcare access.
- Scheduled patient appointments efficiently to optimize healthcare access.
Pizza Delivery Driver
Palumbo's Pizzeria
Mechanicsburg, Pennsylvania
02.2023 - 02.2024
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Delivered pizzas promptly to ensure customer satisfaction.
- Evaluated customer addresses to identify optimal delivery routes.
- Navigated local streets and highways with ease using GPS system.
- Carried food in insulated bags to maintain hot or cold temperature.
- Managed cash transactions accurately during shifts.
- Facilitated electronic payment processing for efficient tip collection. from customers through hands-free electronic methods.
- Presented customers with bills and receipts to collect payment for delivered food.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Assisted customers with questions or complaints regarding their orders.
BBQ prep, cook, and server
rubbin meats backyard bbq
Lemoyne, Pennsylvania
03.2022 - 07.2023
- Prepared and cooked various food items in accordance with recipes.
- Followed recipes to prepare meals according to customer specifications.
- Executed food preparation tasks to support seamless kitchen workflow and service delivery.
- Maintained cleanliness and organization of workstations throughout the shift.
- Coordinated catering setups and served food to ensure timely and organized events.
- Ensured safe and efficient transportation of food to various events.
- Processed customer orders, managed payments, and reconciled cash at the end of the shift.
unemployed
Unemployment
Mechanicsburg, Pennsylvania
2020 - 2022
CNA
Prominent Healthcare Solutions
Lemoyne, Pennsylvania
02.2019 - 2020
Daycare Teacher
Best Friends Daycare
Harrisburg, Pennsylvania
2017 - 2019
- Supervised daily activities, ensuring safety and well-being of all children.
- Communicated effectively with parents about children's progress and concerns.
- Developed engaging lesson plans tailored to children's developmental needs.
- Implemented educational games that fostered social skills and teamwork.
- Introduced learning activities and imaginative play to teach children to explore.
- Encouraged creativity through art projects and storytelling.
- Implemented hands-on, play-based strategies for experiential learning.
- Modified teaching strategies and techniques to meet the individual needs of children with diverse learning styles.
- Coordinated with co-teachers and staff to plan and execute school events and field trips.
CNA
Spring Creek Rehabilitation & Healthcare Center
Harrisburg, Pennsylvania
2012 - 2017
- Assisted patients with daily living activities and personal hygiene, promoting comfort and dignity.
- Communicated effectively with patients and families regarding care plans.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Participated in educational programs designed to improve knowledge of health care practices.
- Observed and reported unusual symptoms and changes to charge nurse.
- Facilitated patient mobility with mobility devices, improving confidence and self-sufficiency. to transport patients.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
CNA Certification - Nursing Assistant
Harrisburg Area Community College
Harrisburg, PASkills
- Inventory management
- Cash handling
- Cash handling accuracy
- POS operations
- Employee training
- Team collaboration
- Organizational skills
- Health and safety procedures
- Problem-solving abilities
- Flexible work schedule
- Computer proficiency
- Drawer counting
- Customer service
- Active listening
- Task delegation
- prep food
- caregiving abilities
Affiliations
- I always save the lost dog. I know a weird attribute to announce here, but I feel as though this statement says a lot about me. I have rescued so many dogs and returned them home by means of find toby. I was unsure if the dogs were nice or mean but I did not care; All I seen was a pup that was lost and alone and they needed help. I love helping; weather that is a lost dog or a lost customer I always want to help those in need. Because seeing anything smile or feel at ease makes me feel the same.
Timeline
Lead Key Holder
Dollar General Store
07.2025 - 11.2025
Caregiver
James Harle
11.2023 - 07.2025
Pizza Delivery Driver
Palumbo's Pizzeria
02.2023 - 02.2024
BBQ prep, cook, and server
rubbin meats backyard bbq
03.2022 - 07.2023
CNA
Prominent Healthcare Solutions
02.2019 - 2020
unemployed
Unemployment
2020 - 2022
Daycare Teacher
Best Friends Daycare
2017 - 2019
CNA
Spring Creek Rehabilitation & Healthcare Center
2012 - 2017
CNA Certification - Nursing Assistant
Harrisburg Area Community College