Asia McFadden

customer service sales and data entry

• Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
• Interpreted data and made recommendations from findings.
• Increased client satisfaction by providing customized research solutions tailored to their unique business needs.
• Mentored new hires during their onboarding period leading them towards successful integration into the team.
• Managed campaigns for various clients that consistently exceeded sales goals.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.