Asia McLean
Houston,Texas
Summary
Customer focused professional with experience supporting high volume clients, resolving complex issues, and delivering empathetic communication across multiple industries. Proven ability to manage sensitive conversations, maintain accurate documentation, and meet performance goals in fast paced environments.
Overview
6
6
years of professional experience
Work History
Claims Adjuster
GEICO
03.2025 - Current
- Primary point of contact for customers throughout the claims process.
- Manage high volumes of inbound and outbound interactions, resolve concerns, explain processes clearly, and document cases accurately while meeting performance standards.
- Evaluated claims to determine coverage eligibility and liability based on policy guidelines.
Supervisor
Compass Group (Airport Location)
06.2024 - 03.2025
- Led a customer facing team in a high traffic airport environment.
- Ensured customer satisfaction, food safety compliance, cleanliness, and completed operational reports and paperwork.
Customer Service Associate
Lowes
04.2023 - 06.2024
- Processed refunds and returns, assisted customers with product knowledge, and resolved service concerns in a fast paced retail environment.
- Collaborated with team members to maintain store organization and cleanliness standards.
Intern
Habitat for Humanity
03.2022 - 12.2022
- Provided administrative support including filing, Excel data entry, outbound donation calls, volunteer coordination, and gala event assistance.
- Assisted in organizing construction projects and volunteer events to support community housing initiatives.
- Coordinated logistics for material donations, enhancing operational efficiency and resource management.
- Supported outreach efforts by creating promotional content for social media platforms and community events.
Customer Service Associate
Home Depot
11.2019 - 01.2022
- Delivered consistent, helpful customer service and supported daily store operations.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Trained new associates on customer service protocols and store procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate's Degree -
Lone Star College
Skills
- Customer Support
- Conflict Resolution
- Documentation
- Microsoft Excel
- Time Management
- Team Collaboration
Personal Information
- Title: Customer Service Professional
- Availability: Open to Remote
Timeline
Claims Adjuster
GEICO
03.2025 - Current
Supervisor
Compass Group (Airport Location)
06.2024 - 03.2025
Customer Service Associate
Lowes
04.2023 - 06.2024
Intern
Habitat for Humanity
03.2022 - 12.2022
Customer Service Associate
Home Depot
11.2019 - 01.2022
Associate's Degree -
Lone Star College