Tristen M. Charles
Glendale,AZ
Summary
I want to obtain a position that will allow me to utilize the knowledge and experience that I have gained from past work experience, as well as provide the opportunity to learn new skills that will be beneficial to my growth as an employee and as an individual.
Overview
13
13
years of professional experience
Work History
Claims Adjuster
Allstate Insurance Co
Glendale
10.2023 - Current
- Evaluated claims to determine coverage eligibility and assess damages
- Mentored junior adjusters on best practices and regulatory compliance
- Analyzed complex claims involving multiple parties and jurisdictions
- Examined claims forms and other records to determine insurance coverage.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
Customer Service Associate
Farmers
Phoenix, AZ
08.2019 - 09.2023
- Spoke with customers and identified their needs.
- Provided information about insurance and options to customers when filing a claim.
- Processed customer claims accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Resolved customer inquiries in a timely manner.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Answered phone calls from customers promptly and courteously.
- Performed additional duties as assigned by management team.
- Consulted with customers regarding needs and addressed concerns.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Real Estate Sales Advisor
OneGuard Home Warranties
Phoenix, AZ
10.2017 - 06.2019
- Performs data entry of home warranty contracts and information into the computer system
- Assists realtors, account executives and customers via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all business unit policies, procedures, and contract coverage
- Enters appropriate documentation according to established guidelines
- Explains contract coverage as needed
- Follows up with realtors, account executives and/or customers to ensure contract coverage and payment issues are resolved
- Generates new customer sales
- Maintains current knowledge of all business unit policies, procedures, programs and completes required continuing education courses.
Office Staff
Desert Valley Aire
Glendale, AZ
03.2013 - 07.2017
- Review invoices, and proceed with entering them into the company’s system
- Assisting with answering inbound calls, while dealing with customer service
- Assisting with data entry using QuickBooks and Excel in addition to the company’s own software to keep updated customer history, customer profiles, credit card logs, method of payment logs and materials used logs
- Review preventative maintenance contracts for accuracy and enter customers information into the company's system
- Route technicians for scheduled appointments based on city, zip code, etc.
Education
High School Diploma -
Carrington College
Phoenix, AZ08.2015
HIGH SCHOOL DIPLOMA -
Day O’Connor High School
Phoenix, AZ05.2013
Skills
Appointment Scheduling
Team Collaboration
Customer Support
Inbound and Outbound Calling
Customer Service
Problem Resolution
Critical thinking
Claims investigation
Active listening
Highly motivated
Claims processing
Advanced oral and written communication skills
Decision-making
Caseload management
Timeline
Claims Adjuster
Allstate Insurance Co
10.2023 - Current
Customer Service Associate
Farmers
08.2019 - 09.2023
Real Estate Sales Advisor
OneGuard Home Warranties
10.2017 - 06.2019
Office Staff
Desert Valley Aire
03.2013 - 07.2017
High School Diploma -
Carrington College
HIGH SCHOOL DIPLOMA -
Day O’Connor High School