Open To Work
Frankie Fridrich
C.A.R.S. Protection Plus
Seguin,TX
Work Preference
Desired Job Title
Claims AdjusterCustomer Account Specialist - Parts SalesOperations SpecialistCustomer Account Specialist - Parts Sales
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Seguin, TX
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time off
7
years of professional experience
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Work History
Claims Adjuster
2 Years 4 Months- Customer-focused claims adjuster tasked with adjudicating vehicle powertrain and non-powertrain repairs in accordance within specific VSC guidelines. Communicated with repair facilities and customers to gather information, facilitating proper repair resolutions. Utilized claims management system to maintain and update records of customer vehicles and repairs, ensuring accurate documentation and retrieval.
- Evaluated claims for accuracy and compliance with company policies and procedures.
- Coordinated communication between clients, service providers, and insurance companies to resolve claims efficiently.
- Analyzed claim documentation to determine validity and process payments in a timely manner.
Customer Account Specialist - Parts Sales
1 Year 4 Months- Assisted customers at over 200 locations nationwide in finding parts to maintain vehicle operation.
- Managed customer account inquiries ensuring timely and accurate resolutions.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Developed and maintained strong relationships with clients, driving customer satisfaction.
Operations Specialist
7 Months- Trained managers and employees on warehousing, parts sales, and the use of Rush specific programs such as Parts Connect and SAP in new acquisition locations throughout Kansas, Missouri, and Canada.
- Streamlined operational processes, enhancing efficiency across various departments.
- Implemented inventory management systems, improving accuracy and reducing discrepancies.
- Coordinated cross-functional teams to optimize workflow and project outcomes.
Customer Account Specialist - Parts Sales
2 Years 11 Months- Assisted customers across over 200 locations nationwide in finding parts to maintain vehicle operation.
- Managed customer account inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with cross-functional teams to streamline account management processes and improve efficiency.
- Trained new staff on customer service protocols and company systems, fostering a knowledgeable team environment.
Education
BS - Business Management
State of Texas All Lines Adjuster Program
Currently Enrolled
Skills
Claims investigation
Customer support
Report writing
Policy interpretation
MS office
Claims assessment
Microsoft Office
Decision-making
Active listening
Advanced communication
Highly motivated
Military Service
- US AIR FORCE
- August 2002 – August 2008
- Responsible for safety, security, and accountability of all nonnuclear munitions and related components. Performs and manages munitions production and materiel tasks and activities. Identifies munitions and equipment requirements. Operates and maintains automated data processing equipment (ADPE) to perform inspection, testing, and stockpile management activities. Stores, maintains, assembles, issues, and delivers assembled nonnuclear munitions. Routinely demilitarizes nonhazardous munitions. Operates and maintains munitions materiel handling equipment (MMHE). Develops and implements munitions materiel management concepts and procedures. Complies with explosive, missile, and ground safety, security, and environmental directives and practices. Tests, assembles, and processes nonnuclear munitions. Prepares munitions for loading on aircraft. Checks safe and arm mechanisms. Installs warheads, guidance units, fuses, arming wires, squibs, strakes, wings, fins, control surfaces, and tracking flares. Processes aircraft gun ammunition. Inspects ammunition, components, and containers for defects.
Timeline
Claims Adjuster
C.A.R.S. Protection Plus
04.2024 - CurrentRead More
Customer Account Specialist - Parts Sales
Rush Enterprises
12.2022 - 04.2024Read More
Operations Specialist
Rush Enterprises
05.2022 - 12.2022Read More
Customer Account Specialist - Parts Sales
Rush Enterprises
06.2019 - 05.2022Read More
AdjusterPro
State of Texas All Lines Adjuster Program
Read More
Colorado Technical University
BS from Business Management
Read More