Nora Koch
Astoria,OR
Summary
Dedicated professional with a strong emphasis on team collaboration and a results-driven approach. Expertise in customer service, inventory management, and sales, consistently delivering exceptional outcomes in fast-paced environments. Known for reliability and adaptability, with a proven ability to maintain high standards while effectively resolving conflicts and de-escalating confrontational customer interactions. Strong communication and problem-solving skills facilitate seamless support for customers and team members, fostering a positive work atmosphere.
Overview
9
9
years of professional experience
Work History
Body Care Manager
Natural Grocers
Warrenton, OR
08.2024 - Current
- Delivered exceptional customer service as top priority, ensuring client satisfaction.
- Exemplified commitment to integrity and excellence through consistent adherence to all relevant policies.
- Developed a welcoming shopping environment to enhance customer experience and drive sales.
- Monitored and coordinated inventory levels and ordering for body care department to support operational efficiency.
- Managed special order processes and ensured timely follow-up to enhance customer satisfaction.
- Assisted in tagging merchandise and rotating stock. Participated in markdown processes and maintained cleanliness of sales floor. Supported stocking and backstock activities to ensure product availability.
- Facilitated personnel training and performance monitoring to ensure task completion and accountability.
- Facilitated cross-training sessions with department managers to enhance staff versatility and operational efficiency.
- Executed store opening and closing operations to ensure compliance with cash handling protocols and daily sales reporting.
- Register operations including backup cashiering and customer return management. Coordinated register shift changes to ensure seamless service during breaks.
- Addressed and resolved customer complaints with a focus on enhancing satisfaction.
- Ensured safety and security protocols for customers and employees.
- Addressed and resolved business interruptions caused by loiterers, solicitation, adverse weather conditions, and restroom misuse to ensure operational continuity.
- Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
- Engaged in regular training sessions and self-study to expand expertise in product offerings.
Team Lead
Tractor Supply Company
Warrenton, OR
08.2021 - 08.2024
- Oversaw daily operations and team performance as shift manager.
- Managed cash transactions and reconciled daily financial records to support operational efficiency.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Provided expert guidance on livestock management practices to enhance operational efficiency and animal welfare.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Garden Center/ Home Associate
North Coast Fred Meyer, Warrenton OR
Warrenton, OR
04.2019 - 08.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in organizing merchandise displays to enhance product visibility. Supported stocking efforts to maintain inventory levels and ensure product availability. Collaborated with team members to streamline restocking processes.
- Ensured cleanliness and functionality of work environment to enhance productivity.
- Facilitated customer transactions to ensure a seamless purchasing experience.
- Oversaw greenhouse operations to ensure optimal plant health and growth.
Gym Monitor
Clatsop Community College, Astoria OR
Astoria, OR
06.2017 - 06.2021
- Oversaw front desk operations to ensure efficient guest check-in and check-out processes.
- Executed gym equipment setup and conducted regular maintenance to enhance user experience.
- Assisted patrons in using equipment, providing demonstrations and safety instructions.
Admissions Assistant work study
Clatsop Community College, Astoria OR
Astoria, OR
09.2016 - 03.2017
- Facilitated office operations through efficient filing, mailing, phone correspondence, and accurate data entry.
- Facilitated engaging campus tours to enhance prospective student experiences.
- Supported student recruitment efforts through effective outreach and engagement.
Education
Associate of Arts - Oregon Transfer Degree High Honors
Clatsop Community College
Astoria, OR06.2018
GED - Honors
Clatsop Community College
Astoria, OR03.2015
Skills
- Farm and garden experience
- Large livestock experience
- Customer service
- Strong organizational skills
- Self Motivated
- Proficient in computer applications
- Positive Attitude
- Adaptability
- Clear and concise communication
- 1 year experience in ASL
- Cash Handling
- Decision-making
- Time management
- Documentation and reporting
- Teamwork and collaboration
- Conflict resolution
Timeline
Body Care Manager
Natural Grocers
08.2024 - Current
Team Lead
Tractor Supply Company
08.2021 - 08.2024
Garden Center/ Home Associate
North Coast Fred Meyer, Warrenton OR
04.2019 - 08.2021
Gym Monitor
Clatsop Community College, Astoria OR
06.2017 - 06.2021
Admissions Assistant work study
Clatsop Community College, Astoria OR
09.2016 - 03.2017
GED - Honors
Clatsop Community College
Associate of Arts - Oregon Transfer Degree High Honors
Clatsop Community College