Experienced and customer-focused Cosmetics Counter Manager with a strong background in retail sales, team leadership, and beauty industry knowledge.
Proven track record of driving sales growth, exceeding targets, and delivering exceptional customer experiences.
Skilled in staff training, inventory management, merchandising, and building brand loyalty through personalized beauty consultations.
Adept at fostering a positive team environment and maintaining high visual and operational standards in a fast-paced department store.
Sales Specialist
Verizon
07.2023 - 11.2024
Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer questions about our products.
Extensive sales and customer service background.
Effective in building and retailing clientele.
Experience with meeting strategic sales goals and forming short and long term plans to reach sales objectives.
Extremely customer service oriented.
Sales Associate
Sunglass Hut
03.2023 - 10.2023
Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer questions about our products and recommend the right styles.
To be successful as a Sales associate, I stay up-to-date with the latest product styles benefits and features as well as maintain our store’s operational needs and visual appearance high standards.
Ultimately, my duties as a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Reference: Store Manager, Eric Lopez, (701) 936-1475
Customer and Claims Advocate
Blue Cross Blue Shield of North Dakota
11.2022 - 07.2023
Experience at this position, responsible for providing accurate and timely customer service and claims processing to members and healthcare providers.
This role performs overall research of both claims and service-related issues and processes these claims and inquiries effectively.
This position involves a high level of urgency in resolving complex issues effectively to maintain departmental and company standards.
Reference: Team Lead, Heather Langei-Watters, (701)- 799-6889
Beauty Advisor/ Cosmetics Counter Manager
Macy’s / Clinique
Fargo
08.2021 - 10.2022
Experience includes working with the public as a skincare and makeup consultant.
Daily tasks include building clientele, offering expertise on products and performing makeovers and facials.
Experience also includes driving sales, maintaining a tidy and organized workspace.
Regularly calling clients to provide services and ensure quality.
Planning and executing promotional events.
Overall objective in this position is to provide exceptional customer service and create a unique experience for each customer by giving them all the tools they need to integrate skincare and cosmetics successfully into their everyday life.
Reference: Manager, Leo Esser, (701)-281-6300
Teachers Assistant
Missouri Valley Family YMCA
Bismarck
02.2020 - 07.2020
Experience included working with children ages ranging from 6 months - 5 years.
Daily tasks included assisting in creating lesson plans, helping meal prep, regularly sanitizing and maintaining a clean and organized classroom.
Ensuring the safety of all infants and children.
Providing a nurturing and healthy environment for children to grow and thrive in.
Consistently incorporating learning curriculum into daily activities and projects and collaborating with team members to ensure the best quality of care for every child.
Dean of Education Assistant
University of North Dakota
Grand Forks
06.2017 - 08.2017
While in a pre-college program at UND I earned a position as the Dean of education assistant for the summer while I was attending.
Reception duties including: Answering and transferring calls.
Greeting and guiding office guests.
Creating and storing student files.
Organizing office space.
Assisting coworkers with daily tasks and running office errands.
Printing and faxing.
Familiar with and trained to work with most Microsoft Office programs including Excel, Spreadsheets ect.
Primary objective was to always provide friendly and accommodating services.
Waitress/ Server
The Shack
Belcourt
Experience in serving and providing excellent customer care.
Comfortable working with the general public and working in a fast paced environment.
Did numerous training sessions that included learning how to work with unhappy customers and how to diffuse high conflict situations.
Strong ability to maintain professionalism in trying circumstances and efficiently completing tasks.