Asia Morgan
Amazon
Grand Rapids,MI
8
years of professional experience
Results-driven professional with extensive experience in customer support and quality management. Expertise in active listening, time management, and team collaboration ensures timely resolution of complex issues and enhanced client satisfaction.
Work History
Customer Support Specialist
9 Months- Escalated complex issues to appropriate departments, ensuring timely resolution for customers.
- Documented customer feedback to identify trends and inform future support strategies.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Quality Manager
3 Years 8 Months- Developed and implemented quality assurance protocols to enhance product consistency.
- Conducted regular audits to identify areas for process improvement and compliance.
- Trained team members on quality control standards and best practices.
- Collaborated with cross-functional teams to streamline production processes and reduce defects.
- Oversaw documentation of quality management procedures and maintained regulatory compliance.
Production Line Worker
2 Years 1 Month- Assembled electronic components efficiently, ensuring consistent product quality.
- Conducted routine inspections of completed products to identify defects and ensure compliance.
- Collaborated with team members to optimize workflow and reduce downtime on the production line.
- Assisted in troubleshooting equipment issues, minimizing disruptions in production activities.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
Education
High School Diploma
No Degree - Business Administration And Management
Skills
Problem-solving
Conflict resolution
Customer support processes
Active listening
Time management
Team collaboration
Empathy and patience
Timeline
Customer Support Specialist
Amazon
10.2025 - 07.2026Read More
Quality Manager
Progressive Surfaces
01.2022 - 09.2025Read More
Production Line Worker
Firstronic
02.2018 - 03.2020Read More
Grand Rapids Community College
No Degree from Business Administration And Management
Read More
Innovations Academy
High School Diploma
Read More