Asia Mosley
DeSoto,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in 10 industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Call Center Representative collections
Exeter Finance-Dallas, TX
Dallas
2019.09 - 2023.12
- Collections, Take payments, Take calls from customers answering questions or addressing any concerns they may have, Handling many inbound and outbound calls to and from customers, Communication and Active Listening, Answer calls, emails and web chat enquiries from customers, Interact with customer orders, card payments, inquiries and complaints.
Sales Representative
Friendly Chevrolet-Dallas, TX
Dallas
2016.08 - 2019.09
- Understanding the needs of the customers entering the showroom, Making note of the customers' requirements and specifications, Building a good rapport with the customers to promote future sales, Answering the customer's questions and engaging the customers, Negotiating the final price with the customers, assists customers who are looking to purchase a new or used vehicle, Meet sales goals, Helping to increase the customer database and prospecting potential sales, Helping the customers in filling any paperwork, Maintaining a database of potential customers.
Education
Associate in Business Communication -
State Fair Community College
Sedalia, MO01.2014
Skills
- Clerical/administrative
- Verbal and Written Skills
- Microsoft office
- Adobe Suite
- Customer Service
- Public Speaking
- Sales
- Scheduling
- Time Management Skills
- Punctuality
- Communication Skills
- Compliance
- Detail Oriented
- Accounts Payable
- Receivables
- Insurance Verification
- QuickBooks
- Medical Scheduling
- Inside sales
- Marketing
- Typing
- Leadership
- Telecommunication
- Windows
- Outbound sales
- Live Chat
- Customer support
- Cold calling
- Outbound calling
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Data entry
- Phone etiquette
- Financial concepts
- Microsoft Outlook
- Underwriting
- Negotiation
- Telemarketing
Certification
CPR, 08/01/13, Present
Awards
Basketball
Timeline
Senior Call Center Representative collections
Exeter Finance-Dallas, TX
2019.09 - 2023.12
Sales Representative
Friendly Chevrolet-Dallas, TX
2016.08 - 2019.09
Associate in Business Communication -
State Fair Community College
CPR, 08/01/13, Present
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