De’arjanae Crammer

Dallas

Summary

A passionate and dedicated worker with Analytically driven profession with extensive experience in multitasking in a fast-paced environment. Strong interpersonal skills that enhance customer experience and professional relationships.

Overview

years of professional experience

Work History

CLAIMS REPRESENTATIVE

State Farm

12.2022 - Current

Processed insurance claims for home, business and boat policies efficiently.
Provide inclusive language to help bridge gaps and ensure everyone receives.
Communicated with clients to gather information and resolve inquiries promptly.
Processed a high volume of claims efficiently while maintaining quality standards.
Verified details with policyholders and requested additional information.

Customer Service representative

Aetna Medicare

11.2020 - 04.2022

Handled incoming and outgoing customer calls.
Enrolled retirees into HMO, PPO plans with medicare contracts addition to enrolling the customers into prescription drugs.
Educated clients on policy details and enrollment processes.
Assisted members with inquiries about Medicare plans and benefits.
Updated customer plans in account management system, able to collaborate with other departments to resolve complex issues, and I accurately escalated issues to management as appropriate.

ENVIRONMENT HEALTH TECHNICIAN

BAYLOR HOSPITAL

02.2018 - 05.2019

Gathered and disposed of waste in proper waste streams and assisted with emergency cleanups.
Ensured that hospital areas were cleaned by following all infection prevention practices.
Provided superior care and professionalism to guests, patients, and staff members.
Coordinated with interdisciplinary teams for effective patient management.

CASHIER

TOM THUMB

11.2016 - 08.2018

Processed customer transactions and aided with requests, responsible for stocking shelves, coolers, and displays.
Adhered to all compliance of company policies, procedures, and guidelines.
Processed customer transactions efficiently using point-of-sale systems.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Associate of Arts - social work

Dallas College

08.2023

Lamar University

03.2020

Skills

Customer Service
Problem solving
Microsoft Office Suite
Data Entry
Multitasking
Organization skills

Global mindset
Time Management
Clerical/Administrative
Patient Services
Communication

References

Excellent personal references available upon request.

Timeline