ASIA PERKINS
West Bloomfield
Summary
Dynamic customer service representative and recruiter with excellent communication skills and a commitment to providing exceptional service seeking a role in a customer-centric environment.
Overview
9
9
years of professional experience
Work History
FRONT DESK RECEPTIONIST (PART- TIME)
Voila Aesthetics
06.2024 - Current
- Managed front desk operations including answering phones, scheduling appointments, and greeting clients
- Conducted thorough data entry operations to ensure accuracy and timeliness.
- Managed patient check-in and check-out processes at a busy medical office
- Maintain electronic medical records and ensured patient confidentiality
- Maintained a clean and organized reception area to create a welcoming atmosphere for clients and visitors
- Maintained patient records and insurance information accurately and confidentially
Corporate Recruiter/Account Manager
Enterprise Medical Services
05.2022 - 05.2024
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased offer acceptance rate by conducting thorough pre-screening interviews and effectively selling company culture and benefits.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
TECHNICAL RECRUITER
GalaxeSolutions
03.2018 - 04.2021
- Coordinated career fairs and networking events to attract top talent and build a pipeline of candidates
- Collaborated with hiring managers to create job descriptions and identify key qualifications for open positions
- Led a team of technical recruiters in sourcing, screening, and interviewing candidates for various IT positions
- Managed full-cycle recruitment process including sourcing, screening, and interviewing candidates for technical positions
- Collaborated with hiring managers to create job descriptions and develop recruitment strategies
- Utilized applicant tracking systems to manage candidate pipelines and track candidate progress
- Conducted reference checks and background screenings on potential candidates
TECHNICAL RECRUITER
Kelly Services
02.2016 - 02.2018
- Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
- Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
- Sourced and selected applicants for technical positions within company.
- Streamlined recruitment processes for improved efficiency, utilizing applicant tracking systems and recruiting software.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Education
BACHELOR OF SCIENCE - NURSING
Chamberlain University
Troy, MIAssociate Of Business Administration - BUSINESS
Schoolcraft College
Livonia, MI01.2018
Skills
- Recruitment
- Technical Communication
- Resume Screening
- Client Relationship Management
- Staffing Agency Coordination
- Talent Acquisition
- In-Person and Telephone Interviewing
- Technical Sourcing
- Onboarding process
- Hiring Metrics
- Front desk
- Medical office
Timeline
FRONT DESK RECEPTIONIST (PART- TIME)
Voila Aesthetics
06.2024 - Current
Corporate Recruiter/Account Manager
Enterprise Medical Services
05.2022 - 05.2024
TECHNICAL RECRUITER
GalaxeSolutions
03.2018 - 04.2021
TECHNICAL RECRUITER
Kelly Services
02.2016 - 02.2018
BACHELOR OF SCIENCE - NURSING
Chamberlain University
Associate Of Business Administration - BUSINESS
Schoolcraft College
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