Asia Phillips
Dover,DE
Summary
Driven professional with a proven track record in customer service and child welfare. Excels in relationship building and decision-making, significantly enhancing client satisfaction and operational efficiency. Mastery in planning and empathy development underscored by a commitment to excellence and meeting organizational goals.
Overview
5
5
years of professional experience
Work History
Personal Shopper
Sam's Club
09.2022 - Current
- Demonstrated strong customer service skills by acknowledging members, identifying their needs, assisting with purchasing decisions, and resolving issues/concerns
- Exhibited effective communication abilities in providing information on membership benefits and promoting company products/services
- Prioritized tasks and met deadlines by using policies, data, and resources to complete work assignments efficiently
- Collaborated with managers, co-workers, and business partners to identify priorities and carry out responsibilities
- Complied with company policies, procedures, and ethical standards in executing business processes
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Intern
YWCA Greater Pittsburgh
08.2019 - 11.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Worked with and managed young children, developing skills in youth engagement and program implementation.
- Assisted in organizing and conducting educational and recreational activities.
- Provided support and guidance to children and their families, addressing their needs and concerns.
Education
Bachelor of Arts - Sociology
Indiana University of Pennsylvania
Indiana, PA12.2021
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Child Welfare
- Empathy Development
Timeline
Personal Shopper
Sam's Club
09.2022 - Current
Intern
YWCA Greater Pittsburgh
08.2019 - 11.2019
Bachelor of Arts - Sociology
Indiana University of Pennsylvania