Asia Ramon
Abilene
Summary
Administrative professional with experience in medical insurance verification, records administration, and high-volume data management in deadline-intensive environments. Skilled in coordinating with internal and external parties, resolving account discrepancies, and maintaining accurate, well organized documentation. Seeking to apply these administrative, communication, and problem-solving skills in a role supporting community operations in a new environment.
Overview
3
3
years of professional experience
Work History
Insurance Verification Specialist
Hendricks Medical Center
Abilene, TX
06.2025 - Current
- Coordinated with providers, insurance companies, patients, and internal teams to resolve coverage issues, improve registration accuracy, and manage high-volume communications in compliance with HIPAA guidelines.
- Verified patient insurance eligibility and coverage details, resolved discrepancies, and conducted audits to improve accuracy and compliance.
- Managed a high-volume of 30-50 daily emails, as well 5-15 phone calls.
- Processed high volume verification and pre-authorization request in a fast-paced environment while meeting strict deadlines and maintaining accuracy, confidentiality, and workflow efficiency.
- Improved workflow efficiency through accurate data entry, organized electronic records, and timely follow -up with insurance carriers.
- Provided clear communication to patients regarding insurance coverage, benefits, and eligibility to ensure understanding and reduce uncertainty.
Sales Associate
Dillard's
Abilene, TX
08.2024 - 05.2025
- Developed and maintained client relationships through company tools to track customer interactions, sales, and follow-up communications.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Handled cash transactions while adhering to company cash handling policies.
Substitute Teacher, K-12
ESS
Abilene, TX
01.2023 - 08.2024
- Took over class for regular classroom teacher, managing assignments, student needs, and record-keeping.
- Managed classroom behavior effectively, maintaining clear expectations and upheld classroom routines to support student environments and maintain consistent schedules.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed lesson plans designed by absent teachers.
Education
No Degree - English
Abilene Christian University
Abilene, TXAssociate of Arts - English Literature
Cisco College
Abilene, TX05.2021
Skills
- Professional verbal and written communication
- Data entry proficiency
- Strong attention to detail
- Patient confidentiality
- Problem-solving and issue resolution
- High-volume workflow management
Timeline
Insurance Verification Specialist
Hendricks Medical Center
06.2025 - Current
Sales Associate
Dillard's
08.2024 - 05.2025
Substitute Teacher, K-12
ESS
01.2023 - 08.2024
No Degree - English
Abilene Christian University
Associate of Arts - English Literature
Cisco College