ASIA RAY
Philadelphia,PA
Summary
Energetic leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Proficient in best practices, market trends and day-to-day problem-solving.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
Bath&Body Works
Philadelphia, PA
10.2012 - Current
- Train and Coach staff of 15 to improve selling and customer experience
- Display knowledge of product and company strategies
- Drive customer loyalty by coaching associates to execute company selling behavior
- Assist in conducting new associate on boarding and sales training
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer experiences
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Lead
Banana Republic
Philadelphia, PA
08.2011 - 10.2012
- Provided in the moment coaching and feedback, rewarding proper selling skills and redirecting the customer experience to produce the highest level of both customer and employee engagement
- Led stock and visual team in maintaining all areas of brand standards for neat, clean, and organized sales floor
- Created an environment focused on delivering excellent customer service
Assistant Customer Experience Manager
Gap Inc
Philadelphia, PA
12.1997 - 08.2011
- Hired, supervised and coached 15 employees on sales strategies to optimize performance
- Developed new employees and on-going performance assessment of current employees
- Organized daily workflow and assessed appropriate staffing to provide optimal service
Education
Diploma -
Charles Y Audenried High School
1998
Skills
Leadership
Self development
Team development
Problem Solving
Communication and Motivating
Team Building
Time Management
Timeline
Assistant Store Manager
Bath&Body Works
10.2012 - Current
Lead
Banana Republic
08.2011 - 10.2012
Assistant Customer Experience Manager
Gap Inc
12.1997 - 08.2011
Diploma -
Charles Y Audenried High School