Asia Reives
McDonough,GA
Summary
Dedicated and adaptable Front Desk Supervisor with 4 years of customer service experience, currently employed at the GSU STEM Tutoring Center through a work-study program. Proven expertise in managing front desk operations, providing exceptional customer service, and fostering a collaborative environment. Adept at organizing schedules, coordinating with team members, and adapting to dynamic work conditions. Committed to delivering high-quality service and contributing to the team and organization's success.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
GSU STEM Tutoring Center
08.2022 - Current
- Ensuring compliance with safety protocols at the front desk area, contributing to a secure environment for students and staff members.
- Assigning and navigating students to their designated tutor
- Promoting the STEM Center through flyers and classroom visits
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Shift Leader
Shane's Rib Shack
09.2020 - 03.2024
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma -
Union Grove High School
Mcdonough, GA05.2022
Skills
- Team building and supervision
- Organization
- Adaptability
- Sales and Upselling
Timeline
Front Desk Supervisor
GSU STEM Tutoring Center
08.2022 - Current
Shift Leader
Shane's Rib Shack
09.2020 - 03.2024
High School Diploma -
Union Grove High School
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