Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khalia Taylor

Antioch,TN

Summary

Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.

Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Goal-oriented Front Desk Supervisor eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

9
9
years of professional experience

Work History

Front Desk Supervisor

Marriott
Brentwood, Tennessee
06.2022 - Current
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Arranged special accommodations for guests to enhance visitor experiences.

Night Auditor

Marriott
Brentwood, Tennessee
06.2022 - Current
  • Computed bills, collected payments and made change for guests.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.

Bar Manager

Blum North
Nashville, Tennessee
09.2021 - 06.2022
  • Maintained secure work environment by overseeing use of safety measures and tools.
  • Ensured compliance with safety protocols enhancing workplace security.

Night Auditor

Courtyard by Marriott
Nashville
11.2015 - 06.2021
  • Computed bills, collected payments and made change for guests.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Administered employee time records ensuring compliance with company policy.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Received payments from customers via cash or credit cards.

Education

High School Diploma -

PLAINFIELD HIGH SCHOOL
06-2004

Some College (No Degree) - Audio Engineering/ Business Marketing And Manageme

INTERNATIONAL SCHOOL OF ART DESIGN & TECHNOLOGY
Nashville, Tennessee

Skills

  • Hospitality services
  • System updates
  • Cash control
  • Account changes
  • Team building and supervision
  • VIP priority options
  • Rate changes
  • VIP guest relations
  • Guest check-in and check-out
  • Reservation management
  • Decision making aptitude
  • Document Organization
  • Time management
  • Problem-solving skills
  • Team building proficiency
  • Complaint management
  • Business recordkeeping
  • Training and mentoring
  • Listening skills
  • Staff development
  • Staff training and development
  • Data entry efficiency
  • Guest relations
  • Compliance monitoring
  • Scheduling and planning
  • Staff supervision
  • Exceptional communication
  • Effective planning
  • Customer service management
  • Word processing
  • Financial records oversight
  • Conflict management
  • Operations oversight
  • Team building
  • Cash handling accuracy
  • Request management
  • Administrative skills
  • POS system operation
  • Guest safety
  • Organizational expertise
  • Task delegation
  • Strong leadership
  • Reservations management
  • Concierge support
  • Staff training
  • Property management systems
  • Revenue management
  • Issue resolution
  • Cash management

Timeline

Front Desk Supervisor

Marriott
06.2022 - Current

Night Auditor

Marriott
06.2022 - Current

Bar Manager

Blum North
09.2021 - 06.2022

Night Auditor

Courtyard by Marriott
11.2015 - 06.2021

High School Diploma -

PLAINFIELD HIGH SCHOOL

Some College (No Degree) - Audio Engineering/ Business Marketing And Manageme

INTERNATIONAL SCHOOL OF ART DESIGN & TECHNOLOGY
Khalia Taylor