Asia Richmond

• Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
• Documented transactions in a notary journal to maintain permanent records.
• Asked signers about the validity of information contained in documents.
• Notarized documents, such as wills and trusts, to ensure the authenticity of signatures.
• Administered oaths and affirmations for affidavits and other notarial acts.

.· Investigate and assess property damage claims promptly and accurately, ensuring a fair and timely resolution for policyholders.

· Collaborate with insured individuals, witnesses, and relevant experts to gather necessary information and documentation for claims processing.

· Analyze policy coverage and interpret insurance contracts to determine the validity of claims, ensuring compliance with company policies and industry regulations.

· Utilize estimating software and other tools to calculate repair or replacement costs, providing detailed and transparent explanations to policyholders.

· Negotiate settlements with claimants, contractors, and other involved parties, striving for equitable and mutually satisfactory agreements.

• Increased customer satisfaction rates by answering high volumes of inbound calls promptly and assisting with status updates for PPP and EIDL loan applications
• Communicated effectively to explain differences between loan programs to identify appropriate procedures for new higher.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.