Asia Robinson
Hyattsville,MD
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Live Nation
Hyattsville, MD
02.2026 - Current
- Welcomed walk-in and phone guests, assessing interests and needs.
- Promoted guest satisfaction through enthusiastic and friendly interactions.
- Processed payments, issuing receipts, bills, and change accurately.
- Responded to customer inquiries via phone, transferring calls to appropriate staff.
- Encouraged guests to join loyalty programs and special promotions for engagement.
Banquet Server
The Washington Club
Washington, DC
09.2025 - 02.2026
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Cashier Team Lead
LGC Hospitality Staffing
South Milwaukee, WI
04.2019 - 10.2024
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Shelter Coordinator
Mount Pleasant Restoration Center
Mount Pleasant, MI
04.2022 - 05.2023
- Managed organization's daily operations.
- Established and executed outreach strategy and growth initiatives in collaboration with senior managers.
- Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
- Managed programming and administrative aspects of this temporary homeless shelter for women and children, many with dual diagnoses.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
Office Assistant
Central Michigan University
Mount Pleasant, MI
08.2021 - 05.2023
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Maintained confidentiality of sensitive information and documents.
Education
Bachelor of Science - Political Science
Central Michigan University
Mount Pleasant, MI05-2023
Skills
- Check-in coordination
- Room charging
- Shift change management
- Loyalty promotion
- Concierge support
- Data entry
- Guest orientation
- Payment processing
- Reservation management
- Customer service
Timeline
Guest Service Representative
Live Nation
02.2026 - Current
Banquet Server
The Washington Club
09.2025 - 02.2026
Shelter Coordinator
Mount Pleasant Restoration Center
04.2022 - 05.2023
Office Assistant
Central Michigan University
08.2021 - 05.2023
Cashier Team Lead
LGC Hospitality Staffing
04.2019 - 10.2024
Bachelor of Science - Political Science
Central Michigan University