Asia Romain
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Independent Contractor
DoorDash
01.2023 - Current
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
Lead Brand Ambassador | Line Cook
RED ROBIN
01.2017 - 02.2022
- Developed creative displays and signage to draw customers to products.
- Handled executing, booking, organizing, servicing, and running catered events throughout the local community.
- Educated guests and potential guests about the great products and services that LVRG offers through four-wall marketing and inside sales.
- Learned the Red Robin style of food preparation, which includes cutting, sautéing, broiling, frying, and cooking various meals with meats, fish, poultry, vegetables, soups, salads and other ingredients
- Prepared food in a timely manner, all while keeping tickets in order.
Line Cook
Chik-Fil-A
04.2021 - 07.2021
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Plated and presented all dishes to match established restaurant standards.
- Addressed customer feedback professionally, implementing improvements where necessary to enhance the overall dining experience.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Lead Development Representative
ADP
04.2019 - 09.2020
- Served as the main point of contact to build relationships with incoming calls and web inquiries
- Utilized a combination of inbound and outbound efforts to build relationships
- Gathered basic information to pass along to Sales Representative Team.
Culinary Supervisor
Dorney Park
05.2023 - 11.2023
- Conducted pre-shift meetings to communicate daily goals and ensure smooth shift transitions between teams for continuous productivity.
- Implemented cost-saving measures while maintaining excellent food quality by sourcing local ingredients whenever possible.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maintained an organized and clean work environment by implementing regular deep-cleaning routines and equipment maintenance checks.
Supervisor
Dorney Park
04.2014 - 11.2014
- Maintained compliance with company policies, objectives, and communication goals.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Associate Trainer
Panera Bread
02.2014 - 01.2016
- Trained new employees on the correct way to assemble food items.
- Increased branch sales, resulting in branch becoming most profitable in the region.
- Assembled and fulfilled customer orders with speed and accuracy within the three-minute time frame established by the company.
Line Cook
Dorney Park
04.2013 - 11.2013
- Prepared and cooked meals for guests with speed and accuracy.
- Prepared and cooked meals according to recipes and customer specifications.
- Plated and presented all dishes to match established restaurant standards.
Education
Bachelor of Science - Applied Psychology / Organizational Behavior
ALBRIGHT COLLEGE
Reading, PA05.2016
Associate of Arts - Music / Sound Production
LEHIGH CARBON COMMUNITY COLLEGE
Schnecksville, PA06.2013
Skills
- Menu Item Memorization
- Idea Development and Brainstorming
- Deadline Adherence
- Workload Management
- Safety Compliance
- Customer Support
- Active Listening
- Attention to Detail
- Team building
- Conflict Resolution
- Friendly, Positive Attitude
- Calm Under Pressure
- Organizational Skills
- Critical Thinking
Timeline
Culinary Supervisor
Dorney Park
05.2023 - 11.2023
Independent Contractor
DoorDash
01.2023 - Current
Line Cook
Chik-Fil-A
04.2021 - 07.2021
Lead Development Representative
ADP
04.2019 - 09.2020
Lead Brand Ambassador | Line Cook
RED ROBIN
01.2017 - 02.2022
Supervisor
Dorney Park
04.2014 - 11.2014
Associate Trainer
Panera Bread
02.2014 - 01.2016
Line Cook
Dorney Park
04.2013 - 11.2013
Bachelor of Science - Applied Psychology / Organizational Behavior
ALBRIGHT COLLEGE
Associate of Arts - Music / Sound Production
LEHIGH CARBON COMMUNITY COLLEGE
Activities
Volunteer – Faith Church
Activities
Volunteer – Faith Church