Asia Smith
Fredericksburg,VA
Summary
Customer-focused insurance professional with over 15 months of experience in auto insurance servicing at GEICO, complemented by 14 years of combined hospitality and customer service experience. Skilled in policy servicing, customer relationship management, problem-solving, retention, and identifying opportunities to meet customer needs. Experienced in handling high-volume customer interactions, resolving concerns, explaining products and services, and maintaining professionalism in fast-paced environments. Seeking to leverage insurance knowledge, communication skills, and leadership experience to contribute to a customer-focused insurance organization.
Overview
13
13
years of professional experience
Work History
Insurance Agent
GEICO
Fredericksburg, VA
07.2025 - Current
- Assisted policyholders with auto insurance servicing needs, policy questions, account updates, and general inquiries to ensure customer satisfaction.
- Explain policy information, coverage details, billing matters, renewal information, and available service options.
- Identify customer needs and communicate relevant insurance options and additional products when appropriate.
- Supported customer retention by addressing concerns and clarifying policy information to enhance customer understanding of available options.
- Identify appropriate opportunities to connect customers with sales representatives for additional insurance products.
- Navigate multiple systems while documenting customer interactions and maintaining accurate account information.
- Manage high-volume customer calls while maintaining professionalism, empathy, and adherence to company procedures.
- Resolved customer concerns through active listening and effective communication, leading to improved customer satisfaction.
Server/Bartender
Sedona Taphouse
Fredericksburg
09.2021 - Current
- Consistently achieve above-standard results on secret shop evaluations by exceeding service expectations and following established service standards.
- Deliver exceptional customer experiences through attentive service, product knowledge, and personalized recommendations.
- Maintain high standards of professionalism, accuracy, and compliance with service procedures.
- Build positive customer relationships, resolve concerns effectively, and contribute to a welcoming dining experience.
- Manage multiple responsibilities in a fast-paced environment while maintaining quality and attention to detail.
- Consistently achieved the highest average check among team members annually by effectively upselling, making strategic product recommendations, and maximizing sales opportunities.
Hourly Manager
Outback Steakhouse
Fredericksburg
08.2013 - 01.2022
- Progressed through hospitality and restaurant management responsibilities while supporting daily restaurant operations.
- Helped coordinate team activities, prioritize tasks, and maintain service standards in a high-volume environment.
- Assisted with operational responsibilities, including shift coordination, workflow management, and team communication.
- Supported employee training, coaching, and development to encourage consistent customer service.
- Supported a positive customer experience through effective communication, teamwork, and attention to detail.
- Addressed customer concerns and escalated issues when necessary to achieve satisfactory resolutions.
- Maintained composure and sound judgment when handling competing priorities and challenging situations.
- Developed leadership, accountability, and decision-making skills transferable to insurance and customer-facing roles.
Education
James Monroe High School
Fredericksburg, VASkills
- Customer Advocacy: Experienced in listening to customer concerns, explaining available options, and working toward appropriate solutions
- Communication: Able to explain information clearly, manage difficult conversations, and establish positive customer relationships
- Sales and Service: Comfortable identifying customer needs, making relevant recommendations, and connecting customers with appropriate products and services
- Customer Retention
Timeline
Insurance Agent
GEICO
07.2025 - Current
Server/Bartender
Sedona Taphouse
09.2021 - Current
Hourly Manager
Outback Steakhouse
08.2013 - 01.2022
James Monroe High School