Experienced Client Intake and Office Manager with a strong background in the mental health field. Currently pursuing a Master of Science in Clinical Mental Health Counseling and already hold a Master of Science in Psychology. Skilled in behavioral and group therapy services, with specialized training in evidence-based approaches including Acceptance and Commitment Therapy (ACT), Cognitive Behavioral Therapy (CBT), and Dialectical Behavior Therapy (DBT). Dedicated to making a meaningful impact in the mental health community through compassionate, client-centered care and administrative excellence.
Overview
3
3
years of professional experience
Work History
Client Intake/Office Manager
Kairos Wellness Collective
01.2024 - Current
Guide all inquiries and new clients through the policies and procedures of Kairos Wellness Collective while assessing treatment needs and determining suitability for services.
Ensure all necessary documentation and scheduling are completed before the client’s first meeting with a therapist, providing a smooth and fully informed onboarding experience.
Serve as the first point of contact, handling phone calls and emails, delivering compassionate customer service.
Assist with care coordination by facilitating communication between therapists and external providers, ensuring proper documentation exchange.
Manage client data from the initial inquiry, tracking the entire process to monitor client retention and ensuring due diligence is maintained throughout.
Program Therapist
Eating Recovery Center
08.2022 - 04.2024
Led 2-6 evidence-based therapy groups per day, including ACT, CBT, DBT, family dynamics, and insight-oriented therapies
Therapeutically redirected eating disorder behaviors in all settings on trauma-informed milieus
Collaboratively managed milieu activities in collaboration with an interdisciplinary team of dieticians, doctors, psychiatrists, nurses, and therapists
Behavior Therapist
Actualize Behavior Alternatives
08.2022 - 01.2024
Provided individual therapy services to children and adults with Autism Spectrum Disorders and a range of other neurodevelopmental and behavioral disorders.
Visited client home, school or social setting and maintained objective session notes and accurate records to organize, model and review behavior as well as progress information.
Implemented behavior intervention plans to motivate and help clients reach highest potential.
Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.
Encouraged and counseled clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
Developed behavioral plans for clients based on assessment results and established goals.
Counseled family members to assist in understanding, dealing with or supporting clients or patients.
Collected, recorded and summarized data on client behavior and assisted family with applying treatment and behavior reduction protocols.
Collaborated with other professionals such as psychiatrists, psychologists, social workers, teachers, and parents to ensure effective treatment plans were implemented.
Behavioral Youth Counselor
Youth Villages
01.2022 - 08.2022
Provided counseling services to youth in crisis situations.
Facilitated group therapy sessions focused on anger management, stress reduction, and communication skills.
Assisted in developing behavior modification plans to promote positive behaviors in children.
Assisted youth with stress management, self-esteem and issues associated with emotional and mental health.
Guided youth in developing skills or strategies for dealing with problems.
Encouraged a safe environment that was conducive to learning while providing supervision during both indoor and outdoor activities.
Utilized de-escalation techniques when working with youths exhibiting aggressive or violent behavior.
Conducted daily documentation such as contact notes, milieu notes and CPS conversations.
Education
Master of Science - Pscyhology
Arizona State University
Tempe, AZ
12.2023
Bachelor of Arts - Pscyhology
Arkansas Tech University
Russellville, AR
12.2021
Bachelor of Arts - Criminal Justice
Arkansas Tech University
Russellville, AR
12.2021
Master of Science - Clinical Mental Health Counseling
Walden University
Minneapolis, MN
06-2026
Skills
Behavioral Intervention
Eating Disorders
Parent collaboration
Evidence-Based Group Therapy
Therapy Team Planning
Progress Documentation/Data Collection
Goal Setting
Social Skill Development
Treatment Planning
Crisis Managment
Coping Skills Promotion
Office administration
Office management
Customer service
Scheduling and calendar management
Critical Thinking
Timeline
Client Intake/Office Manager
Kairos Wellness Collective
01.2024 - Current
Program Therapist
Eating Recovery Center
08.2022 - 04.2024
Behavior Therapist
Actualize Behavior Alternatives
08.2022 - 01.2024
Behavioral Youth Counselor
Youth Villages
01.2022 - 08.2022
Bachelor of Arts - Pscyhology
Arkansas Tech University
Bachelor of Arts - Criminal Justice
Arkansas Tech University
Master of Science - Pscyhology
Arizona State University
Master of Science - Clinical Mental Health Counseling