Summary
Overview
Work History
Education
Skills
Timeline
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ASIA TONEY

Summary

I am a driven college student and customer service connoisseur, looking to put my skills to good use in an environment I can thrive and advance in. Adaptable and dependable candidate with a positive attitude and a high level of determination.

Overview

5
5
years of professional experience

Work History

Benefits Counselor

Mercer Health Benefits & Administration
02.2022 - Current
  • I currently work on the phones, using broad system base knowledge and information I acquired while earning my Property & Casualty license in order to assist customers employed by Mercer's client companies
  • Tasks for my role include updating and reviewing insurance policies, completing over-the-phone transactions while following privacy and security guidelines, educating and offering guidance to customers so that they get the best out of their company benefits, and maintaining record of every interaction and modification in the system.

Server

Aguirre's Tex-Mex
05.2022 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers as well as newcomers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Shift Leader

Taco Casa
09.2021 - 02.2022
  • Cook for the day, complete prep and ensure that store is properly set up for opening, complete sales transactions and truck orders, assist with making the work schedule, make food, keep store clean and up to health standards at all times, increase customer satisfaction by resolving product or service issues, train new hires for day or night shift, oversee daily operations to guarantee productivity.

Seasonal Retail Sales Associate

Lowe's Home Improvement
03.2021 - 08.2021
  • Flooring, Home Decor, Paint- Customize blinds and shades as well as carpet and vinyl flooring, assist with loading and sales, down-stock/replenish goods in a timely manner, set up details and installation appointments, conduct research/ gather information from multiple sources and present results, complete paperwork for each new sale, mix paint and sealers, analyze and interpret customer needs for their projects.

Assistant Manager

Dawnting Events
10.2018 - 08.2019
  • Plan and work with clients to secure suitable venues, purchase decor in accordance to client budget, organize event guests and monitor attendees, manage roster and calendar, and creatively assemble a picturesque setting to the clients' preferences.

Education

Medical Assistant Certification -

Victorious Healthcare Academy
Houston, TX
11.2022

Associate of Business Administration - Business Administration And Management

Blinn College
Brenham, TX
05.2021

Skills

  • Reading comprehension
  • Quality customer service
  • Multitasking abilities
  • Computer skills
  • Leadership
  • Analytical skills
  • Flexible & Adaptable
  • Critical thinking

Timeline

Server

Aguirre's Tex-Mex
05.2022 - 08.2023

Benefits Counselor

Mercer Health Benefits & Administration
02.2022 - Current

Shift Leader

Taco Casa
09.2021 - 02.2022

Seasonal Retail Sales Associate

Lowe's Home Improvement
03.2021 - 08.2021

Assistant Manager

Dawnting Events
10.2018 - 08.2019

Medical Assistant Certification -

Victorious Healthcare Academy

Associate of Business Administration - Business Administration And Management

Blinn College

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ASIA TONEY