Asia Watson
San Francisco,CA
Summary
Certified Communications Dispatcher that offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching on a two way base-station system. Works proficient under pressure and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Communications Dispatcher I
City & County of San Francisco
11.2017 - Current
- Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, two way base-station radio to utilize and receive information, request reports and emergency calls from multiple city agencies
- Dispatches mobile units and equipment to specific work locations, create requests for emergency services; reads maps and gives directions on how to get to location of emergency
- Records essential information from 311, by entering and retrieving data from computer and telephone; time stamping and logging messages for permanent record keeping, maintaining continuous records of the status of units assigned.
Front Desk Receptionist
Office of Economics and Workforce Development
01.2016 - 10.2017
- Wrote reports and correspondence from dictation and handwritten notes
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Return Agent
Enterprise
08.2013 - 01.2015
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Managed multiple tasks in high-volume environment by using two-way base station radios
- Responded quickly to customer inquiries, answering questions and offering insight regarding renting cars.
Education
High School -
Life Learning Academy
05.2012
Skills
- Type 96WPM
- Incident Reporting
- Dispatching field personnel
- Radio Communications
- Work Order Management
- Communication Equipment Operation
Timeline
Communications Dispatcher I
City & County of San Francisco
11.2017 - Current
Front Desk Receptionist
Office of Economics and Workforce Development
01.2016 - 10.2017
Return Agent
Enterprise
08.2013 - 01.2015
High School -
Life Learning Academy